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  • Customers like
    • Never for american products 1
    • Never will buy drive medical 1
    • Three-wheel rollator 1
  • Customers don't like
    • Bad design and not safe 3
    • Worst customer service and care 2
    • Worst design and badly priced 1

My mother ordered a Bathroom Safety Shower Tub Bench Chair, which is supposed to be durable and hold up to 400lbs. For the first month or so, the bench was great. I put it together for her with ease, as there was simple thumb screws and click-adjusting legs. Recently, less than two months after purchasing this product, the legs have become uneven and the bench rocks due to the various leg heights. I have taken it apart and put it back together, testing it at each interval, to no avail. We can't figure out what has happened to this... Read more

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My mother was thrown from the "Drive" walker on two occasions when a tiny bump was hit on carpet. The second time she was even holding on tightly when I was slowly pushing her on a sidewalk. The front wheels have no forgiveness. Now she is afraid to be pushed in it. The walker should have a safety belt since the seat is so hard. Maybe if the seat was more like a wheel chair seat and she could sink more in it and a safety belt, it would be different. The only other way is to push her in it more safely is backwards and no one wants to ride... Read more

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My Drive knee Walker has developed a loose post that holds the handlebars and steers the unit. It rattles and feels like it's falling apart and there seems to be no way of tightening it. What's the cure? I gives one a really unsteady feeling like it's going to fall apart any minute. Has anyone else experienced this happening. I would like to know how to fix it or get it repaired. I don't know where I can get any information on it. Read more

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I was given a brand new Nitro rollator by my brother and within 8 mo. the handle broke off and caused me to fall and cut my forearm and the gagged edge. Customer service said I had to go through the store that sold it, but they don't do repairs on the products they sell, they told me. Drive did send them a replacement part, but I still had to make arrangements to get it fixed elsewhere. Now the other handle has just broken off, and am very pissed off with their use of cheap materials that can cause harm and damage to people. Read more

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Insolent customer service department. Difficulty replacing defective parts on medical bed. Contractor that installs bed is not paid for labor to remove defective parts. Customer service tries to deny service claims they can only talk with distributor. They won't pay the distributor because it is no longer an installation, so the distributor won't talk with you. And customer service knows that. While your ill loved one suffers in a mechanically dysfunctional bed causing additional health risks and challenges. This is due to defective... Read more

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Drive Medical - Review about Wheelchair from Opelousas, Louisiana
1 of 4

My mother fell from this chair times and injured her back and hit her head. I fell too while trying to catch her along with another family member. Read more

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The controller charger indicator lights up left to right and then goes off. No power at all. There is no way to contact drive medical from the information in the owners manual. Just registration and warranty information. Guess we'll take it back to the store and see if they'll exchange it for another one. Not sure even how to troubleshoot since there is no category for no power in owner's manual. This chair was 1,600.00. Nice chair except for the seat, footrest and seat controls all to far away for someone sitting on the chair to use.... Read more

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My husband was thrilled with his walker till the front wheel broke off. The company sent the wrong wheel and by the time it was straightened out, we were over the 90 day warranty. Then the brake broke off. We bought another one while my local medical supply was fixing that one. They could not get the parts, so goodbye $350. Then the brakes on the second one broke after one year and we cannot get a response from the company. So now it's $700 gone. I just want my husband to be able to get around, but I will never get involved with Drive Medical... Read more

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DRIVE EQUIPMENT IS GARBAGE,UNLESS YOUR 80 YRS OLD AND WAITING TO DIE IN A NURSING HOME,THEIR STUFF DON'T LAST! MY STEEL WALKER WHICH IS RATED FOR 350LBS(I'M 180LBS) BROKE AFTER 6 MONTHS BECAUSE THE STEEL TUBES ARE PAPER THIN AND THE WELDS JUST RIPPED OUT! MY WHEEL CHAIR THE FRONT WHEELS WORE OUT AND THE FRAME BROKE WITHIN A YEAR,I'M ON MEDICARE AND THEY WILL ONLY REPLACE IT EVERY FIVE YEARS! DRIVE CUSTOMER SERVICE IS NO HELP,DRIVE EQUIPMENT IS ONLY GOOD FOR 80YR OLD PEOPLE WHO GET WHEELEDOUT OF THEIR ROOM 5 FEET AWAY,AND VEGITATE WAITING TO... Read more

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This Cirrus plus is with me and i wanted an expert reply in my case of flashing code light Three red & one Yellow, but since its my only wheelchair this is almost new. & I am mailing Drive website mail address, but there is no reply and help. they are phetic in service and heavy & bulky chairs are worst i preffer a china & Korean made chairs , they are light weight and foldable including inbuilt battery, and easy to carry, long lasting. This is my first American chair and i am not happy, will never buy american brand agian.... Read more

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