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1.0 Based on 6 reviews
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  • Customers like
    • Never for american products 1
    • Never will buy drive medical 1
    • Three-wheel rollator 1
  • Customers don't like
    • Bad design and not safe 3
    • Defective mechanical parts 2
    • Worst customer service and care 2
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I was considering the Duet Rollator Transport Chair but not anymore. I put my 82-year-old mother in the chair at the medical supply store and when she leaned forward the chair suddenly flipped forward sending her tumbling across the floor. She was sore from the fall but fortunately not seriously injured. The chair component is very dangerous and unstable. Later I researched the product online and I found many other reports of the chair flipping... Read more

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Don't waste your money on the hurrycane they fall apart more than you think. My husband's fell apart in two places and instead of replacing it etc. They want us to pay $19.95 to pay for replacement piece of *** canes. The bungee cord broke in my husband's.

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I purchased a bed from Prime Plus. About a month after, they were purchased by Drive. I went out of my way to avoid buying a low air loss bed/frame from Drive because I've heard such bad things, but once they bought out PrimePlus there was nothing I could do. PrimePlus offered what they told me was a solid metal frame and a 15 year warranty. Cut to one year later, today. The frame is broken, and drive is refusing to honor the warranty. ... Read more

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My mother ordered a Bathroom Safety Shower Tub Bench Chair, which is supposed to be durable and hold up to 400lbs. For the first month or so, the bench was great. I put it together for her with ease, as there was simple thumb screws and click-adjusting legs. Recently, less than two months after purchasing this product, the legs have become uneven and the bench rocks due to the various leg heights. I have taken it apart and put it back... Read more

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My mother was thrown from the "Drive" walker on two occasions when a tiny bump was hit on carpet. The second time she was even holding on tightly when I was slowly pushing her on a sidewalk. The front wheels have no forgiveness. Now she is afraid to be pushed in it. The walker should have a safety belt since the seat is so hard. Maybe if the seat was more like a wheel chair seat and she could sink more in it and a safety belt, it would be... Read more

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My Drive knee Walker has developed a loose post that holds the handlebars and steers the unit. It rattles and feels like it's falling apart and there seems to be no way of tightening it. What's the cure? I gives one a really unsteady feeling like it's going to fall apart any minute. Has anyone else experienced this happening. I would like to know how to fix it or get it repaired. I don't know where I can get any information on it. Read more

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I was given a brand new Nitro rollator by my brother and within 8 mo. the handle broke off and caused me to fall and cut my forearm and the gagged edge. Customer service said I had to go through the store that sold it, but they don't do repairs on the products they sell, they told me. Drive did send them a replacement part, but I still had to make arrangements to get it fixed elsewhere. Now the other handle has just broken off, and am very... Read more

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Insolent customer service department. Difficulty replacing defective parts on medical bed. Contractor that installs bed is not paid for labor to remove defective parts. Customer service tries to deny service claims they can only talk with distributor. They won't pay the distributor because it is no longer an installation, so the distributor won't talk with you. And customer service knows that. While your ill loved one suffers in a mechanically... Read more

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Drive Medical - Review about Wheelchair from Opelousas, Louisiana
1 of 4

My mother fell from this chair times and injured her back and hit her head. I fell too while trying to catch her along with another family member. Read more

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The controller charger indicator lights up left to right and then goes off. No power at all. There is no way to contact drive medical from the information in the owners manual. Just registration and warranty information. Guess we'll take it back to the store and see if they'll exchange it for another one. Not sure even how to troubleshoot since there is no category for no power in owner's manual. This chair was 1,600.00. Nice chair except... Read more

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