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  • Customers like
    • Never for american products 1
    • Never will buy drive medical 1
    • Three-wheel rollator 1
  • Customers don't like
    • Bad design and not safe 3
    • Worst customer service and care 2
    • Worst design and badly priced 1

I was given a brand new Nitro rollator by my brother and within 8 mo. the handle broke off and caused me to fall and cut my forearm and the gagged edge. Customer service said I had to go through the store that sold it, but they don't do repairs on the products they sell, they told me. Drive did send them a replacement part, but I still had to make arrangements to get it fixed elsewhere. Now the... Read more

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Insolent customer service department. Difficulty replacing defective parts on medical bed. Contractor that installs bed is not paid for labor to remove defective parts. Customer service tries to deny service claims they can only talk with distributor. They won't pay the distributor because it is no longer an installation, so the distributor won't talk with you. And customer service knows that.... Read more

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Drive Medical - Review about Wheelchair from Opelousas, Louisiana
1 of 4

My mother fell from this chair times and injured her back and hit her head. I fell too while trying to catch her along with another family member. Read more

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The controller charger indicator lights up left to right and then goes off. No power at all. There is no way to contact drive medical from the information in the owners manual. Just registration and warranty information. Guess we'll take it back to the store and see if they'll exchange it for another one. Not sure even how to troubleshoot since there is no category for no power in owner's... Read more

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My husband was thrilled with his walker till the front wheel broke off. The company sent the wrong wheel and by the time it was straightened out, we were over the 90 day warranty. Then the brake broke off. We bought another one while my local medical supply was fixing that one. They could not get the parts, so goodbye $350. Then the brakes on the second one broke after one year and we cannot get... Read more

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DRIVE EQUIPMENT IS GARBAGE,UNLESS YOUR 80 YRS OLD AND WAITING TO DIE IN A NURSING HOME,THEIR STUFF DON'T LAST! MY STEEL WALKER WHICH IS RATED FOR 350LBS(I'M 180LBS) BROKE AFTER 6 MONTHS BECAUSE THE STEEL TUBES ARE PAPER THIN AND THE WELDS JUST RIPPED OUT! MY WHEEL CHAIR THE FRONT WHEELS WORE OUT AND THE FRAME BROKE WITHIN A YEAR,I'M ON MEDICARE AND THEY WILL ONLY REPLACE IT EVERY FIVE YEARS!... Read more

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This Cirrus plus is with me and i wanted an expert reply in my case of flashing code light Three red & one Yellow, but since its my only wheelchair this is almost new. & I am mailing Drive website mail address, but there is no reply and help. they are phetic in service and heavy & bulky chairs are worst i preffer a china & Korean made chairs , they are light weight and foldable... Read more

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A provider in this city and I have tried to communicate with DRIVE Engineers and Legal Dept the problem that I had with The Duet Rollator Transport Chair. I was tossed from the chair and needed attention to what was happening. (Dangerous) After getting no satisfaction I went to a motorcycle shop to have them look it over. Here are the comments: "I believe the medical device that you bought is... Read more

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I bought a piece from this company to fix my drive rotator. It did not fit I sent it back .I have received no refund. I have been told their records say I received a refund. I assure you I did not. Someone fix this. Add comment

I received a pair of crutches from the urgent care office for a strained ankle. While walking ( crunching ) the crutch tips failed due to a missing washer. My crutched collapsed and I now have a torn Achilles' tendon. I called to complain and was only offered properly manufactured crutch tips. The second crutch failed the same way. The first crutch failed less than 1 day after I received, ... Read more

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