Drive Medical Complaints and Reviews

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Drive Medical
Main address: 99 Seaview Boulevard 11050 Port Washington NY
(877) 224-0946, (516) 998-4600, (516) 998-4601, (516) 998-4601, customerservice@drivemedical.com
  • 9+1 mobile complaints
  • $2.4K claimed losses
  • $239 average
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I bought a piece from this company to fix my drive rotator. It did not fit I sent it back .I have received no refund. I have been told their records say I received a refund. I assure you I did not. Someone fix this. Add comment

     

  • Jul 13, 2013
  • Hospitals, Clinics and Medical Centers, Doctors
  • Walking Crutches
  • 2
  • 2
  • 34

I received a pair of crutches from the urgent care office for a strained ankle. While walking ( crunching ) the crutch tips failed due to a missing washer. My crutched collapsed and I now have a torn Achilles' tendon. I called to complain and was only offered properly manufactured crutch tips. The second crutch failed the same way. The first crutch failed less than 1 day after I received, ... Read more

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  • Jun 16, 2013
  • Hospitals, Clinics and Medical Centers, Doctors
  • Sacramento, California
  • Pride Go Lite Baratric Rollator Walker
  • 45

this BARATRIC walker/rollator has a lifetime warranty that states it will hold up to 500 pounds. well it will not. the frame bent the first time he used it to go to doctors appointment and now is unsafe to use and pride medical is not returning emails guess they do NOT care if disabled,seniors get hurt or break a bone or their hips due to this. disabled/seniors relay on their walkers. IF they... Read more

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  • Jun 11, 2013
  • Health and Beauty
  • Philadelphia, Pennsylvania
  • Wheelchair
  • 2
  • 2
  • 54

SilversportII standard wheelchair: Only 2 weks old and the main weld that holds the front wheel assembly onto the chair frame broke and sent my mother tumbling out of the chair when it tipped over. The little metal brace support easily bent under the pressure. My mom is tiny and only weighs 130 lbs, and is recuperating from surgery for a broken hip. I am appalled at the terrible workmanship and... Read more

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  • May 17, 2013
  • Drug Stores and Drugs
  • Phoenix, Arizona
  • Drive Medical Nebulizers
  • 1
  • 1
  • 47

My nebulizer failed under warrantee. I hecked with drive medical and was advised to return it to the selling vendor. I contacted them in Nov 2012. I returned it to them. I had not heard from them so after the holidays I called them ( Oxy Med Home Care, Trenton,nj. ) They person I spoke to found it in the back room, and nothing had been done. They started to process the claim and were told by... Read more

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  • Jan 18, 2013
  • Hospitals, Clinics and Medical Centers, Doctors
  • 2
  • 2
  • 66

Got my extremely disabled mother a wheelchair from these people. Right from the start the black wheels left black marks all over the carpet and lino. Phoned them and they were TOTALLY UNHELPFUL. Suggested my elderly father just get down and scrub the black marks off the carpets on a daily basis. Also said it was my parents fault as they had used the wheelchair outside - wheeling her from... Read more

Was this review helpful? 5 8

     

  • Sep 04, 2012
  • Products
  • Atlanta, Georgia
  • Tridentine Power Chair
  • 1
  • 1
  • 54

The Tridentine power chair has no power. It will not go up from my din to my living room. This the controls are very jerky. They said it was an outside chair in their ad. It will not go on grass. Or on rock path to my driveway. It has very little control from the joystick to the motors. On the rock path it just digs up the rocks very hard to control. In their ad they said it was seat was... Read more

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  • Aug 10, 2010
  • Eye and Ear Care
  • Concord, New Hampshire
  • Reclining Wheelchair
  • 1
  • 1
  • 62

The pad for the leg rest was attached with a weak plastic part which sheared off after just a few months of normal use by a 140 lb. person. This was a very unsafe situation. The patient's leg fell through unexpectedly while being pushed in the chair, and her foot got caught in the wheels when the support pad fell off. Drive Medical should consider recalling the chair and/or replacing the weak... Read more

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  • Jul 18, 2008
  • Eye and Ear Care
  • Minneapolis, Minnesota
  • Drive Medical Deluxe Image Power Wheelchair 2800Bl
  • 4
  • 4
  • 66

I have had many conversations with "Drive Medical" about the problem charging the batteries on the motorized wheel chair. They won't even look at it. They tell be now after a 4 month runaround, that I have to mail them the battery charger and if that is the problem then I will get a new one free. If it is not the problem I will have to buy a new one. What sense does that make? If it... Read more

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  • May 03, 2008
  • Eye and Ear Care
  • Tallahassee, Florida
  • 18
  • 18
  • 3038

We bought a Drive 780 knee walker in January. Within 3 weeks, the brake cable broke at the handle. We returned the equipment for repair only to learn the health equipment provider had nothing to repair the knee walker with - Drive had not provided them with parts. So we got a loaner/replacement. Within 3 weeks, the loaner had also a broken brake cable (in the same place). Upon returning the 2nd... Read more

Was this review helpful? 19 23
 
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