Drive Medical Reviews

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drive chair customer service customer service walker knee walker scooter replacement rollator
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New Reviewer

New wheelchair broke

Put new wheelchair in car trunk, & when took it out would not unfold, except with`out using a lot of force. Even @ that it would not unfold flat. I got the silver sport 2, because it was supposedly more heavy duty then my drive blue streak, that had the same thing happen to it. I contacted spin life who I bought it through, and they said they'd call me back after they contacted drive, but they never called back. JoAnn
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ID
#1545598 Review #1545598 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Product
Drive Medical Chair
Cons
  • Poor quality product
  • Terrible customer service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Seeking service for transportation chair

I have a chair that needs repai
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ID
#1535162 Review #1535162 is a subjective opinion of poster.
Location
Columbus, Ohio
Product
Drive Medical Chair
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer

Broken scooter

Passing over threshold of door, scooter knocked off and could not be restarted
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ID
#1533362 Review #1533362 is a subjective opinion of poster.
Location
Cocoa, Florida
Product
Drive Medical Mobility Scooter
Reason of review
Bad quality
New Reviewer

Bath stool

i purchased the bath step stool n i do not like it it is to high for me i cannot take it back for a refund because i got it at shopko n they are going out of business can i get my money back from you nancy schoeffling@***.com
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ID
#1530889 Review #1530889 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$33
Preferred solution
Full refund

NEED REPLACEMENT OF A WARANTIED ROLLATOR

I LIKE MY OLD ROLLATOR, WHICH FITS ME FINE...BUT IT WAS REPLACED BY MY MEDICAL INSURANCE WITH ONE THAT IS NOT MY SIZE. I'M 79 YEARS OLD....IT WAS GIVEN BY MY S&G MEDICAL ....THE ROLLATOR IS MADE BY DRIVE AND HAS A LIFETIME WARRANTY ... BUT THEY CAN NOT SUPPLY ME ALL THE ELEMENTS THAT THIS OLD ROLLATOR I'M USING NOW HAS....I HAVEN'T USE IT SINCE WHEN IT WAS DELIVERED....CAN YOU REPLACE IT WITH ANOTHER WHICH FITS ME RIGT AND HAVE ALL THE ELEMENTS THAT I NEED....LIKE: ADJUSTABLE BACK REST....ADJUSTABLE HEIGHT AND ADJUSTABLE HANDLES WITH LEATHER (OR IS IT LEATHERETTE) SEAT AND A BURLAP (OR PURSE) BELOW THE SEAT?
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ID
#1525186 Review #1525186 is a subjective opinion of poster.
Location
La Mirada, California
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
New Reviewer
My wife owned a New Drive RTL 12606 Shower Chair for about one month when the area where a leg plugs into, broke a part. She is well under the weight limit of the chair which is 300 LBS. (She is 170 LBS) We returned the chair to the retailer to exchange for an exact...
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ID
#1508507 Review #1508507 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Wheelchair needs to be fixed

Right hand brake assembly does not work very loose cannot be tightened chair is a cruiser lll
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ID
#1500631 Review #1500631 is a subjective opinion of poster.
Location
Naples, Florida
Product
Drive Medical Chair
New Reviewer
Drive walker model number hx59jp product code 10257rd-1 bar code 2f181250**** needs to be redesigned. it does not fold up small enough to fit In my car, it should have a soft basket not a hard one, it should have a full soft back rest not a roll bar, the seat is not...
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ID
#1471231 Review #1471231 is a subjective opinion of poster.
Pros
  • Never will buy drive medical
Cons
  • Product itself
  • Worst design and badly priced
  • Irresponsible
Reason of review
Bad quality
Loss
$20
Preferred solution
tell Drive to go back to the drawing board and redesign it and make a better product

DRIVE DUET BRAKE CABLE REPLACEMENT

THE R.H. BRAKE CABLE NEEDS TO BE REPLACED ON MY 3 YR OLD DUET AND I HAVE NOT BEEN ABLE TO LOCATE A REPAIR FACILITY IN THE HINGHAM,MA LOCALE
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ID
#1457629 Review #1457629 is a subjective opinion of poster.
New Reviewer

Transfer tub bench

Srews will not stay tight and legs in back hold water and can not get clean
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ID
#1371163 Review #1371163 is a subjective opinion of poster.
New Reviewer

Rollatorneeds to be fixed

Humana gold plus insurance sent walker... Wheel fell off
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1 comment
#2000388

I have just purchased an Empower Rollator/Walker. After easily assembling it according to instructions I find that the handles/shaft is a bit looser than expected and rattles when being used.

Is there a way to tighten them so they don't rattle? Otherwise I love it and it is the envy of others at Brookdale Assisted Living.

ID
#1363909 Review #1363909 is a subjective opinion of poster.
Location
Tampa, Florida

I have try to get *** of the company

You can feel the string in the mattress i have been trying to find were he got the bed so i am trying to get the matress for it the doctor did a Referral for it
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ID
#1256386 Review #1256386 is a subjective opinion of poster.
Product
Drive Medical Mattress
Reason of review
Bad quality
New Reviewer

Good good

Drive Medical - Good good
MY ZOOME3 Is broke broke Zoome3
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ID
#1241715 Review #1241715 is a subjective opinion of poster.
Location
Gatesville, Texas
New Reviewer

Hate this thing !!

I recently had major surgery on my ankle and have had to use the knee scooter due to being non-weight bearing for 6 weeks. I have fallen 5 times within 5 weeks. My first fall was not even 24 hours after surgery. I ended up in the ED 2 days in a row from the intense increased pain, and the fear that I had damaged the surgical area. They had to double my pain meds to decrease the pain. The ED staff told me that they are seeing more and more people coming in with scooter falls. Issue #1) The brakes are loose/wiggly. They move back and forth and up and down. This causes the wheels to catch on occasion when changing surfaces. Issue #2) The handle bar, when adjusted to my correct height, literally slams downward, causing unbalance, when I place both hands on it to move forward. Or, perhaps it holds out temporarily until I go to change surfaces - then slams down, throwing me off balance. Another example of how I fell once. I am beyond ticked off. Who needs pain when they're already recovering from surgery ?? No one !! I have had to rely on this scooter 100 % mobility wise, not to mention for safety and it HASN'T done its job safely. I am a former gymnast so my balance is very good. I've caught myself many other times and saved myself a fall. After each fall, I have had increased pain and had to use ice packs all night to sleep. These falls have exacerbated other areas of injury that I have, causing extra pain, and swelling. I took this scooter in to have it repaired, and they seemed slightly concerned that I'd fallen that much, but I needed to be ask twice for them to fix the brake. I am worn out, angry, and while I have been grateful when it's helped me, I'm unbelievably disappointed in this product and the extra pain, not to mention chance for a second surgery that it has caused.
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ID
#1182031 Review #1182031 is a subjective opinion of poster.
Product
Drive Medical Walker
Pros
  • Never will buy drive medical
Cons
  • Bad design and not safe
Reason of review
Bad quality
Loss
$10000
New Reviewer
Drive Medical - FACTORY DEFECT ON FULL ELECTRIC HOSPITAL BED
Drive Medical - FACTORY DEFECT ON FULL ELECTRIC HOSPITAL BED
PATIENT NAME MARIA MADRIZ BACK IN 2015 MEDICARE PAID FOR A HOPITAL BED 1/2 RAILS BUT MY MOTHER NEED IT A FULL ELECTRIC WHICH I PAID $400.00 DOLLARS FOR FULL ELECTRIC UPGRADE FOR DAY ONE THE BED WAS MAKING A NOICE LIKE AN OLD TRACTOR I CONTATED DIAMON TO COMPLAINT BED...
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ID
#1126611 Review #1126611 is a subjective opinion of poster.
Cons
  • Bad logistics
Reason of review
Bad quality
Loss
$1600
Preferred solution
replace the bed