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Absolutely unprofessional customer service / order not yet delivered

I ordered via walmart on 25 Nov for this Drive Medical Folding Exercise Peddler with Electronic Display Sku: 600019****425. And instead of sending the item to me, Drive Medical sent it to Walmart and Walmart never sent it. I called up Drive medical customer support and they refused to talk to me. Now if Drive medical sends the invoice to me, isn't it their responsibility to keep the customer satisfied? My Money is gone. There is no solution insight. I am very angry with this. Walmart customer support is also running me in circles. I want this issue to be resolved. I don't understand this relationship between Walmart and Drive Medical. Customer wants to deal with only 1 Company. This is completely messed up. To support my credibility , I add this . drive medical Sales Order : 000375****
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ID
#975062 Review #975062 is a subjective opinion of poster.
Service
Drive Medical Shipping Service
Cons
  • Bad logistics
  • Irresponsible
  • Terrible customer service
Reason of review
Order processing issue
Loss
$74
Seriously is dangerous, went to sit and chair rolled backwards. I fell hurting my back, head, both legs and arms. The wheel brake is faulty. I am now afraid to use this walker. I am waiting to see a back specialist. I am still having so much pain. I can hardly walk and...
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ID
#933586 Review #933586 is a subjective opinion of poster.
Location
Cleveland, Ohio
Product
Drive Medical Chair
Reason of review
Dangerous
Loss
$25000
Preferred solution
May sue Manafacturer
DO NOT BUY Drive Medical's Voyager Pro Nebulizer. First, it is very difficult to assemble. Its parts do not fit together well and once in place, they are extremely difficult to remove for cleaning. To clean it, you are required to be extremely careful not to get liquid...
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ID
#905470 Review #905470 is a subjective opinion of poster.
Location
Mount Dora, Florida
Product
Drive Medical 18018 Nebulizer
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Drive Medical - Stained Bedside Assist Rail
Drive Medical - Stained Bedside Assist Rail
Update by user Aug 20, 2016

This has ended well. It was a lot of work but, thanks to eBay stepping in, I got a full refund for the item and the shipping.

I have no doubt that Drive Medical would NOT have provided a refund if it had not been for eBay stepping in. So, thanks to eBay - felling more...

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Resolved
ID
#891318 Review #891318 is a subjective opinion of poster.
Location
Sydney, New South Wales
Product
Drive Medical Bed Assist Rail
Reason of review
Damaged or defective
Loss
$99
Preferred solution
Full refund
I was considering the Duet Rollator Transport Chair but not anymore. I put my 82-year-old mother in the chair at the medical supply store and when she leaned forward the chair suddenly flipped forward sending her tumbling across the floor. She was sore from the fall...
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ID
#882520 Review #882520 is a subjective opinion of poster.
Cons
  • Defective mechanical parts
Reason of review
Damaged or defective
Preferred solution
Remove the product from the market

Drive Medical - Walking Cane Review from Hagerstown, Maryland

Drive Medical - Walking Cane Review from Hagerstown, Maryland
Don't waste your money on the hurrycane they fall apart more than you think. My husband's fell apart in two places and instead of replacing it etc. They want us to pay $19.95 to pay for replacement piece of *** canes. The bungee cord broke in my husband's.
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ID
#871604 Review #871604 is a subjective opinion of poster.
Location
Hagerstown, Maryland
Product
Drive Medical Walking Cane
Reason of review
Bad quality

DRIVE IS ABSOLUTE GARBAGE!

I purchased a bed from Prime Plus. About a month after, they were purchased by Drive. I went out of my way to avoid buying a low air loss bed/frame from Drive because I've heard such bad things, but once they bought out PrimePlus there was nothing I could do. PrimePlus offered what they told me was a solid metal frame and a 15 year warranty. Cut to one year later, today. The frame is broken, and drive is refusing to honor the warranty. They are sending me to vitality medical, the company who sold me the bed. Not only that they are telling me that the bed is functional. I can't even touch that side of the bed, let alone use it, and they haven't sent a single person or contractor here, but they are telling me the bed is functional. But Guess where vitality is sending me? (one word, five letters). Meanwhile, I can't do slide board transfers because the bottom of my bed is broken, but Drive has their money and that is evidently all that matters. So make sure they don't buy out the company you purchase your DMEs from.....please please PLEASE don't buy it directly from Drive, unless you are sure you can get buy without it when it breaks.
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ID
#866994 Review #866994 is a subjective opinion of poster.
Location
Alexandria, Virginia
Cons
  • Customer service
  • No resolution to concern
Reason of review
Bad quality
Loss
$5000
Preferred solution
Deliver product or service ordered

Bath seat defective after less than two months

My mother ordered a Bathroom Safety Shower Tub Bench Chair, which is supposed to be durable and hold up to 400lbs. For the first month or so, the bench was great. I put it together for her with ease, as there was simple thumb screws and click-adjusting legs. Recently, less than two months after purchasing this product, the legs have become uneven and the bench rocks due to the various leg heights. I have taken it apart and put it back together, testing it at each interval, to no avail. We can't figure out what has happened to this product. I do know that for the money that is spent and the supposed quality of the Drive name, this bench should last way longer than two months. The quality of the product is shoddy. I have not contacted customer service yet, but from reading these reviews, I am not looking forward to it and have doubts it will be a positive experience.
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ID
#835842 Review #835842 is a subjective opinion of poster.
Location
Johnson City, Tennessee
Product
Drive Medical Chair
Cons
  • Poor quality product
Reason of review
Bad quality
Loss
$35
Preferred solution
Full refund
My mother was thrown from the "Drive" walker on two occasions when a tiny bump was hit on carpet. The second time she was even holding on tightly when I was slowly pushing her on a sidewalk. The front wheels have no forgiveness. Now she is afraid to be pushed in it....
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1 comment
#1184456

July 12, 2016

I was looking for recalls on the Drive Transport Chair/Rollator. Today I was thrown from my chair while my nurse was pushing me on the flat carpet!

In my apartment building. We was told that the front Left Wheel was shaking so bad; just before it threw me on the floor. I was hurt badly and had to call 911 to help me off the floor.

Then I had to go to the ER where I spent 8 hours in pain. This chair in unsafe!

ID
#824172 Review #824172 is a subjective opinion of poster.
Location
Durham, North Carolina
Product
Drive Medical Walker
Reason of review
My mother was luckily not injured
My Drive knee Walker has developed a loose post that holds the handlebars and steers the unit. It rattles and feels like it's falling apart and there seems to be no way of tightening it. What's the cure? I gives one a really unsteady feeling like it's going to fall...
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1 comment
#1112085

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. When prompted you may choose customer service or technical support.

Sincerely,

Drive Devilbiss

ID
#788324 Review #788324 is a subjective opinion of poster.
Location
Grand Rapids, Minnesota
Reason of review
Bad quality
I was given a brand new Nitro rollator by my brother and within 8 mo. the handle broke off and caused me to fall and cut my forearm and the gagged edge. Customer service said I had to go through the store that sold it, but they don't do repairs on the products they...
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1 comment
#1112109

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

ID
#783017 Review #783017 is a subjective opinion of poster.
Location
Ventura, California
Reason of review
Bad quality
Loss
$400
Preferred solution
Let the company propose a solution

Replacement of defective parts

Insolent customer service department. Difficulty replacing defective parts on medical bed. Contractor that installs bed is not paid for labor to remove defective parts. Customer service tries to deny service claims they can only talk with distributor. They won't pay the distributor because it is no longer an installation, so the distributor won't talk with you. And customer service knows that. While your ill loved one suffers in a mechanically dysfunctional bed causing additional health risks and challenges. This is due to defective mechanical plastic parts. You cannot continue to deliver poor service, low quality products, at premium prices and stay in business. The outcome is disastrous. The reason that someone needs a medical bed is due to health issues. If the faulty bed exasperates their condition and causes further harm there are legal ramifications for such actions.
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2 comments
#1112111

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#1092965

These comments about the run around are so so true! The plastic motor on the full electric hospital bed had broken 3 times in 2015. One time it only lasted 2 wks!

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ID
#679393 Review #679393 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Worst customer service and care
  • Defective mechanical parts
  • Bad design and not safe
Reason of review
Poor customer service, bad quality, defective parts and service.
Preferred solution
Pay shipping cost, labor for removal and installation of parts, and an apology for insolent customer service representative.
Drive Medical - Chair Review from Opelousas, Louisiana
Drive Medical - Chair Review from Opelousas, Louisiana
Drive Medical - Chair Review from Opelousas, Louisiana
Drive Medical - Chair Review from Opelousas, Louisiana
My mother fell from this chair times and injured her back and hit her head. I fell too while trying to catch her along with another family member.
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1 comment
#1112130

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

ID
#673133 Review #673133 is a subjective opinion of poster.
Location
Opelousas, Louisiana
Product
Drive Medical Chair
Reason of review
Bad quality

Cobalt wheelchair does not work after using for two months

The controller charger indicator lights up left to right and then goes off. No power at all. There is no way to contact drive medical from the information in the owners manual. Just registration and warranty information. Guess we'll take it back to the store and see if they'll exchange it for another one. Not sure even how to troubleshoot since there is no category for no power in owner's manual. This chair was 1,600.00. Nice chair except for the seat, footrest and seat controls all to far away for someone sitting on the chair to use. Don't think we'll be buying another drive medical product.
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2 comments
#1112117

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#1112114

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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ID
#660374 Review #660374 is a subjective opinion of poster.
Location
Everett, Washington
Cons
  • Bad design and not safe
Reason of review
Bad quality
Loss
$1600
Preferred solution
Let the company propose a solution

Defective brakes on Nitro Walker

My husband was thrilled with his walker till the front wheel broke off. The company sent the wrong wheel and by the time it was straightened out, we were over the 90 day warranty. Then the brake broke off. We bought another one while my local medical supply was fixing that one. They could not get the parts, so goodbye $350. Then the brakes on the second one broke after one year and we cannot get a response from the company. So now it's $700 gone. I just want my husband to be able to get around, but I will never get involved with Drive Medical again and you shouldn't either. Marie Gyurko Kittery Point, Maine
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2 comments
#1112119

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#1112116

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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ID
#656579 Review #656579 is a subjective opinion of poster.
Location
Portsmouth, New Hampshire
Cons
  • Bad design and not safe
Reason of review
Problems with payment
Loss
$700
Preferred solution
Let the company propose a solution