Unclaimed
Drive Medical
Reviews and Complaints
53.4K
CLAIMED LOSSES
93
TOTAL REVIEWS
21.3K
PAGE VIEWS
1
ISSUE RESOLVED
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Drive Medical Reviews
My mother fell from this chair times and injured her back and hit her head. I fell too while trying to catch her along with another family member.
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1 comment
PissedConsumer1112130
#1112130
Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.
Sincerely,
Drive Devilbiss Healthcare
ID
Location
Opelousas, Louisiana
Product
Drive Medical Chair
Reason of review
Bad quality
New Reviewer
Cobalt wheelchair does not work after using for two months
The controller charger indicator lights up left to right and then goes off. No power at all. There is no way to contact drive medical from the information in the owners manual. Just registration and warranty information. Guess we'll take it back to the store and see if they'll exchange it for another one. Not sure even how to troubleshoot since there is no category for no power in owner's manual. This chair was 1,600.00. Nice chair except for the seat, footrest and seat controls all to far away for someone sitting on the chair to use. Don't think we'll be buying another drive medical product.
2 comments
ID
Location
Everett, Washington
Cons
- Bad design and not safe
Reason of review
Bad quality
Loss
$1600
Preferred solution
Let the company propose a solution
New Reviewer
Defective brakes on Nitro Walker
My husband was thrilled with his walker till the front wheel broke off. The company sent the wrong wheel and by the time it was straightened out, we were over the 90 day warranty. Then the brake broke off. We bought another one while my local medical supply was fixing that one. They could not get the parts, so goodbye $350. Then the brakes on the second one broke after one year and we cannot get a response from the company. So now it's $700 gone. I just want my husband to be able to get around, but I will never get involved with Drive Medical again and you shouldn't either. Marie Gyurko Kittery Point, Maine
2 comments
ID
Location
Portsmouth, New Hampshire
Cons
- Bad design and not safe
Reason of review
Problems with payment
Loss
$700
Preferred solution
Let the company propose a solution
DRIVE EQUIPMENT IS GARBAGE,UNLESS YOUR 80 YRS OLD AND WAITING TO DIE IN A NURSING HOME,THEIR STUFF DON'T LAST! MY STEEL WALKER WHICH IS RATED FOR 350LBS(I'M 180LBS) BROKE AFTER 6 MONTHS BECAUSE THE STEEL TUBES ARE PAPER THIN AND THE WELDS JUST RIPPED OUT! MY WHEEL...
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ID
Location
Holbrook, New York
Cons
- Sucks
Reason of review
Bad quality
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer
This is a WORST company for Electric wheelchair, specially CIRUS. Very bad Customer Service Repair
This Cirrus plus is with me and i wanted an expert reply in my case of flashing code light Three red & one Yellow, but since its my only wheelchair this is almost new. & I am mailing Drive website mail address, but there is no reply and help. they are phetic in service and heavy & bulky chairs are worst i preffer a china & Korean made chairs , they are light weight and foldable including inbuilt battery, and easy to carry, long lasting. This is my first American chair and i am not happy, will never buy american brand agian. best is Chines low cost efficient and ultra light weight. Atleast they dont steal hard earned money from disabled. Live long China products. China takes care of Every one in the world, specially disabled products. not like hungry and Greedy Americans.
1 comment
ID
Location
Riyadh, Ar Riyad
Product
Drive Medical Chair
Pros
- Never for american products
- Never will buy drive medical
Cons
- Worst design and badly priced
- Worst customer service and care
Reason of review
Poor customer service
Loss
$900
A provider in this city and I have tried to communicate with DRIVE Engineers and Legal Dept the problem that I had with The Duet Rollator Transport Chair. I was tossed from the chair and needed attention to what was happening. (Dangerous) After getting no satisfaction...
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3 comments
CCLG
#1951274
Dear Reviewer, Your review appears to be relevant to a legal action against Medical Depot, Inc. dba Drive Medical.
You are not a party to that suit, but potentially may be a witness. A subpoena issued to pissedconsumer.com to obtain your contact information for the purposes of contacting you as a potential witness. The case involves allegations that the DUET Rollator tips forward, ejecting its passenger. It further alleges that Drive Medical had notice about the tendency of the DUET Rollator to tip.
If you have questions, the attorney issuing the subpoena can be contacted at jared@***.com and 702-476-****. The contact information of commenters PissedConsumer128**** and PissedConsumer111**** have likewise been subpoenaed to ascertain their identities and contact information. Case: Estate of Marion Momoyo Yoshimoto, et al. v.
Medical Depot, et al.; Case No. A-17-76****-C Court: Eighth Judicial District Court of Nevada Court Web Address: http://www.clarkcountycourts.us/ Court Address: 200 Lewis Ave, Las Vegas, NV 89101 Comment Identifier: 7T4x73nL
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ID
Location
Cleveland, Ohio
Product
Drive Medical Chair
Pros
- Three-wheel rollator
Cons
- Not safe --attitude about it
Reason of review
Bad quality
Refund Review
I bought a piece from this company to fix my drive rotator. It did not fit I sent it back .I have received no refund. I have been told their records say I received a refund. I assure you I did not. Someone fix this.
ID
Electric scooter delivered on time, worked fine fine for about a week. Forward button quit working at times, then would not turn off, scooter kept running. After several conservations with Drive Medical and BJ's Wholesale, they were to issue a return order. Next day...
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ID
Location
Shreveport, Louisiana
New Reviewer
Crutches manufactured incorrectly
I received a pair of crutches from the urgent care office for a strained ankle. While walking ( crunching ) the crutch tips failed due to a missing washer. My crutched collapsed and I now have a torn Achilles' tendon. I called to complain and was only offered properly manufactured crutch tips. The second crutch failed the same way. The first crutch failed less than 1 day after I received, the second failed less than 1 week of use. I read the injury can take a year to never to completely heal. I hope I can still hike with my kids. I'm only 25 and worried I will walk with a limp forever
7 comments
ID
New Reviewer
Update by user Jul 19, 2013
pride medical STILL will NOT replace
still NOT returning emails
as stated before they do NOT care
Original review posted by user Jun 16, 2013
this BARATRIC walker/rollator has a lifetime warranty that states it will hold up to 500 pounds. well it will not. the frame bent the first time he used it to go to...
1 comment
PissedConsumer999555
#999555
Pride medical is a different company than Drive Medical. It`s like blaming Ford for a defective Chevrolet
ID
Location
Sacramento, California
Loss
$389
Weld broke on front wheel assembly
SilversportII standard wheelchair: Only 2 weks old and the main weld that holds the front wheel assembly onto the chair frame broke and sent my mother tumbling out of the chair when it tipped over. The little metal brace support easily bent under the pressure. My mom is tiny and only weighs 130 lbs, and is recuperating from surgery for a broken hip. I am appalled at the terrible workmanship and shoddy materials used in a product manufactured for people who are disabled to begin with! What looked like a solid weld was actually a fake little tag welded box and powder coated over! Shameon you Drive Medical!
3 comments
ID
Location
Philadelphia, Pennsylvania
Product
Drive Medical Chair
John P. Good
My nebulizer failed under warrantee. I hecked with drive medical and was advised to return it to the selling vendor. I contacted them in Nov 2012. I returned it to them. I had not heard from them so after the holidays I called them ( Oxy Med Home Care, Trenton,nj. ) They person I spoke to found it in the back room, and nothing had been done. They started to process the claim and were told by Drive medical that they don't make that model any more. There was further delay because of lack of inventory. I finally got a nebulizer on 3/19/2013. This unit did not work properly. I spoke to drive medical about my problem with the replacement. There was a unit that would work but it would not be available untill 5/21/2013. I acepted the delay. Drive also asked me tolocate a provider here in AZ to facilitate the warrantee since the original selling vendor was not in good standing with Drive Medical. I tried 5 different vendors and no one wanted to facilitate the warrante I contated Drive again and explained about the 5 vendors not wanting to cover the warrantee. We came to a resolution on this date 5 17/13, and now the give me a ship date of aprox 6/6/13. 6 months of trying to get a replacement nebulizer. I had to purchase another one for health reasons, but I still need the replacement. My advise is not to purchase Drive medical products !
2 comments
ID
Location
Phoenix, Arizona
Loss
$300
Don't Every Trust this company
Got my extremely disabled mother a wheelchair from these people. Right from the start the black wheels left black marks all over the carpet and lino. Phoned them and they were TOTALLY UNHELPFUL. Suggested my elderly father just get down and scrub the black marks off the carpets on a daily basis. Also said it was my parents fault as they had used the wheelchair outside - wheeling her from front door to car. What sort of company sells a wheelchair and then says it can't be used outside !! There is nothing on any paperwork/advert that says it is for indoor use only. These people are theives plain and simple - they've taken money from an elderly infirm couple and are now fobbing them off. Have now passed this to Trading Standards. Don't order from these people, they will cause nothing but stress and heartache for your family.
3 comments
ID
Loss
$200
New Reviewer
The Tridentine power chair has no power
The Tridentine power chair has no power. It will not go up from my din to my living room. This the controls are very jerky. They said it was an outside chair in their ad. It will not go on grass. Or on rock path to my driveway. It has very little control from the joystick to the motors. On the rock path it just digs up the rocks very hard to control. In their ad they said it was seat was adjustable up-and-down it is not. I have a jazzy power chair that goes good outside will go up and down the ramps with no problem this drive power chair is the biggest piece of *** I have ever owned. The company will not do anything about it. This needs to get back to the company. Roy Glenn
2 comments
ID
Location
Atlanta, Georgia
New Reviewer
Drive Medical - unsafe, poor quality wheelchair - Silver Sport Reclining
The pad for the leg rest was attached with a weak plastic part which sheared off after just a few months of normal use by a 140 lb. person. This was a very unsafe situation. The patient's leg fell through unexpectedly while being pushed in the chair, and her foot got caught in the wheels when the support pad fell off. Drive Medical should consider recalling the chair and/or replacing the weak plastic part with one that can hold the weight of a leg under normal use. When I called to inquire about getting a new part I was told "the frame" has a limited lifetime warranty, but "the parts" have a 90-day warranty, and as I called exactly five months after the purchase date (bought Feb 22 and called July 22) I'm out of luck as far as the warranty is concerned. Also, I can't just order a replacement for the small plastic piece which broke, but rather have to buy a whole new leg rest for more than I can afford to pay from a third-party vendor. I'm unfortunately considering throwing the wheelchair on the junk heap, now, rather than getting it repaired. This is a bad situation and a sad commentary on customer service, and corporate responsibility for producing quality products.
2 comments
ID
Location
Concord, New Hampshire
Product
Drive Medical Chair
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Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.
Sincerely,
Drive Devilbiss Healthcare
Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.
Sincerely,
Drive Devilbiss Healthcare