Drive Medical Reviews

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Drive Medical - Chair Review from Opelousas, Louisiana
Drive Medical - Chair Review from Opelousas, Louisiana
Drive Medical - Chair Review from Opelousas, Louisiana
Drive Medical - Chair Review from Opelousas, Louisiana
My mother fell from this chair times and injured her back and hit her head. I fell too while trying to catch her along with another family member.
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1 comment
#1112130

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

ID
#673133 Review #673133 is a subjective opinion of poster.
Location
Opelousas, Louisiana
Product
Drive Medical Chair
Reason of review
Bad quality
New Reviewer

Cobalt wheelchair does not work after using for two months

The controller charger indicator lights up left to right and then goes off. No power at all. There is no way to contact drive medical from the information in the owners manual. Just registration and warranty information. Guess we'll take it back to the store and see if they'll exchange it for another one. Not sure even how to troubleshoot since there is no category for no power in owner's manual. This chair was 1,600.00. Nice chair except for the seat, footrest and seat controls all to far away for someone sitting on the chair to use. Don't think we'll be buying another drive medical product.
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2 comments
#1112117

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#1112114

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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ID
#660374 Review #660374 is a subjective opinion of poster.
Location
Everett, Washington
Cons
  • Bad design and not safe
Reason of review
Bad quality
Loss
$1600
Preferred solution
Let the company propose a solution
New Reviewer

Defective brakes on Nitro Walker

My husband was thrilled with his walker till the front wheel broke off. The company sent the wrong wheel and by the time it was straightened out, we were over the 90 day warranty. Then the brake broke off. We bought another one while my local medical supply was fixing that one. They could not get the parts, so goodbye $350. Then the brakes on the second one broke after one year and we cannot get a response from the company. So now it's $700 gone. I just want my husband to be able to get around, but I will never get involved with Drive Medical again and you shouldn't either. Marie Gyurko Kittery Point, Maine
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2 comments
#1112119

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#1112116

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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ID
#656579 Review #656579 is a subjective opinion of poster.
Location
Portsmouth, New Hampshire
Cons
  • Bad design and not safe
Reason of review
Problems with payment
Loss
$700
Preferred solution
Let the company propose a solution
DRIVE EQUIPMENT IS GARBAGE,UNLESS YOUR 80 YRS OLD AND WAITING TO DIE IN A NURSING HOME,THEIR STUFF DON'T LAST! MY STEEL WALKER WHICH IS RATED FOR 350LBS(I'M 180LBS) BROKE AFTER 6 MONTHS BECAUSE THE STEEL TUBES ARE PAPER THIN AND THE WELDS JUST RIPPED OUT! MY WHEEL...
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ID
#652115 Review #652115 is a subjective opinion of poster.
Location
Holbrook, New York
Cons
  • Sucks
Reason of review
Bad quality
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

This is a WORST company for Electric wheelchair, specially CIRUS. Very bad Customer Service Repair

This Cirrus plus is with me and i wanted an expert reply in my case of flashing code light Three red & one Yellow, but since its my only wheelchair this is almost new. & I am mailing Drive website mail address, but there is no reply and help. they are phetic in service and heavy & bulky chairs are worst i preffer a china & Korean made chairs , they are light weight and foldable including inbuilt battery, and easy to carry, long lasting. This is my first American chair and i am not happy, will never buy american brand agian. best is Chines low cost efficient and ultra light weight. Atleast they dont steal hard earned money from disabled. Live long China products. China takes care of Every one in the world, specially disabled products. not like hungry and Greedy Americans.
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1 comment
#1112132

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

ID
#603913 Review #603913 is a subjective opinion of poster.
Location
Riyadh, Ar Riyad
Product
Drive Medical Chair
Pros
  • Never for american products
  • Never will buy drive medical
Cons
  • Worst design and badly priced
  • Worst customer service and care
Reason of review
Poor customer service
Loss
$900
A provider in this city and I have tried to communicate with DRIVE Engineers and Legal Dept the problem that I had with The Duet Rollator Transport Chair. I was tossed from the chair and needed attention to what was happening. (Dangerous) After getting no satisfaction...
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3 comments
#1951274

Dear Reviewer, Your review appears to be relevant to a legal action against Medical Depot, Inc. dba Drive Medical.

You are not a party to that suit, but potentially may be a witness. A subpoena issued to pissedconsumer.com to obtain your contact information for the purposes of contacting you as a potential witness. The case involves allegations that the DUET Rollator tips forward, ejecting its passenger. It further alleges that Drive Medical had notice about the tendency of the DUET Rollator to tip.

If you have questions, the attorney issuing the subpoena can be contacted at jared@***.com and 702-476-****. The contact information of commenters PissedConsumer128**** and PissedConsumer111**** have likewise been subpoenaed to ascertain their identities and contact information. Case: Estate of Marion Momoyo Yoshimoto, et al. v.

Medical Depot, et al.; Case No. A-17-76****-C Court: Eighth Judicial District Court of Nevada Court Web Address: http://www.clarkcountycourts.us/ Court Address: 200 Lewis Ave, Las Vegas, NV 89101 Comment Identifier: 7T4x73nL

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ID
#596734 Review #596734 is a subjective opinion of poster.
Location
Cleveland, Ohio
Product
Drive Medical Chair
Pros
  • Three-wheel rollator
Cons
  • Not safe --attitude about it
Reason of review
Bad quality

Refund Review

I bought a piece from this company to fix my drive rotator. It did not fit I sent it back .I have received no refund. I have been told their records say I received a refund. I assure you I did not. Someone fix this.
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ID
#528943 Review #528943 is a subjective opinion of poster.
Electric scooter delivered on time, worked fine fine for about a week. Forward button quit working at times, then would not turn off, scooter kept running. After several conservations with Drive Medical and BJ's Wholesale, they were to issue a return order. Next day...
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ID
#488405 Review #488405 is a subjective opinion of poster.
Location
Shreveport, Louisiana
New Reviewer

Crutches manufactured incorrectly

I received a pair of crutches from the urgent care office for a strained ankle. While walking ( crunching ) the crutch tips failed due to a missing washer. My crutched collapsed and I now have a torn Achilles' tendon. I called to complain and was only offered properly manufactured crutch tips. The second crutch failed the same way. The first crutch failed less than 1 day after I received, the second failed less than 1 week of use. I read the injury can take a year to never to completely heal. I hope I can still hike with my kids. I'm only 25 and worried I will walk with a limp forever
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7 comments
#1716421

If You want to know all about crutches then visit here: https://crutchesprices.com

#1716419

If You want to know all about crutches then visit here: CrutchesPrices.com

#1112125

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#1000934

Sorry to hear that. I would have hoped after I called to tell them their mistake they would implement some robust manufacturing otherwise the part is garenteed to fail shortly after you get the hang of walking with crutches.

#1000741

I had the same thing happen to me. Broken foot and leg and just wiped out when the end of the crutch failed.

I was going to the restroom in my home which is mostly carpeted.

When I got to the restroom, the metal end was exposed and down I went. I hurt my hand and my shoulder on my left side and my right leg and foot are now in severe pain again.

James Davidson

#683875

Agreed

#683827

you also got hurt we NEED to find a lawyer this company is NOT taking responability for their products

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ID
#429145 Review #429145 is a subjective opinion of poster.
New Reviewer
Update by user Jul 19, 2013

pride medical STILL will NOT replace

still NOT returning emails

as stated before they do NOT care

Original review posted by user Jun 16, 2013
this BARATRIC walker/rollator has a lifetime warranty that states it will hold up to 500 pounds. well it will not. the frame bent the first time he used it to go to...
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1 comment
#999555

Pride medical is a different company than Drive Medical. It`s like blaming Ford for a defective Chevrolet

ID
#419906 Review #419906 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$389

Weld broke on front wheel assembly

SilversportII standard wheelchair: Only 2 weks old and the main weld that holds the front wheel assembly onto the chair frame broke and sent my mother tumbling out of the chair when it tipped over. The little metal brace support easily bent under the pressure. My mom is tiny and only weighs 130 lbs, and is recuperating from surgery for a broken hip. I am appalled at the terrible workmanship and shoddy materials used in a product manufactured for people who are disabled to begin with! What looked like a solid weld was actually a fake little tag welded box and powder coated over! Shameon you Drive Medical!
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3 comments
#1112122

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#686040

thanks For This Comment. Now That Medicare

Has Changed What They'll Pay For I'm Very Leary

Of What I Can Get. :eek

#683830

please got a hold of the dr who ordered this maybe if enough doctors stop using pride they will make better medical supplies

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ID
#417391 Review #417391 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Drive Medical Chair

John P. Good

My nebulizer failed under warrantee. I hecked with drive medical and was advised to return it to the selling vendor. I contacted them in Nov 2012. I returned it to them. I had not heard from them so after the holidays I called them ( Oxy Med Home Care, Trenton,nj. ) They person I spoke to found it in the back room, and nothing had been done. They started to process the claim and were told by Drive medical that they don't make that model any more. There was further delay because of lack of inventory. I finally got a nebulizer on 3/19/2013. This unit did not work properly. I spoke to drive medical about my problem with the replacement. There was a unit that would work but it would not be available untill 5/21/2013. I acepted the delay. Drive also asked me tolocate a provider here in AZ to facilitate the warrantee since the original selling vendor was not in good standing with Drive Medical. I tried 5 different vendors and no one wanted to facilitate the warrante I contated Drive again and explained about the 5 vendors not wanting to cover the warrantee. We came to a resolution on this date 5 17/13, and now the give me a ship date of aprox 6/6/13. 6 months of trying to get a replacement nebulizer. I had to purchase another one for health reasons, but I still need the replacement. My advise is not to purchase Drive medical products !
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2 comments
#1112133

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#683832

thank god you finally got pride to send you the unit.

THIS is total wrong making you wait this long. I agree NO ONE should buy anything made by pride from any one

please pass the word AND keep posting pride needs to wake up and treat us better

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ID
#409722 Review #409722 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$300

Don't Every Trust this company

Got my extremely disabled mother a wheelchair from these people. Right from the start the black wheels left black marks all over the carpet and lino. Phoned them and they were TOTALLY UNHELPFUL. Suggested my elderly father just get down and scrub the black marks off the carpets on a daily basis. Also said it was my parents fault as they had used the wheelchair outside - wheeling her from front door to car. What sort of company sells a wheelchair and then says it can't be used outside !! There is nothing on any paperwork/advert that says it is for indoor use only. These people are theives plain and simple - they've taken money from an elderly infirm couple and are now fobbing them off. Have now passed this to Trading Standards. Don't order from these people, they will cause nothing but stress and heartache for your family.
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3 comments
#1112134

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#683835

wow what a mess. thank god your mom was NOT hurt as I was ans some of the other people on here.

pride just does :( NOT care

#623823

thw wheels you got were not teflon coated.Did you buy the chair from Drive or a distributor? drive is resposible but you should be talking with the oufit you got the chaie :) we had this happen an a whole house of carpet was replaced

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ID
#376091 Review #376091 is a subjective opinion of poster.
Loss
$200
New Reviewer

The Tridentine power chair has no power

The Tridentine power chair has no power. It will not go up from my din to my living room. This the controls are very jerky. They said it was an outside chair in their ad. It will not go on grass. Or on rock path to my driveway. It has very little control from the joystick to the motors. On the rock path it just digs up the rocks very hard to control. In their ad they said it was seat was adjustable up-and-down it is not. I have a jazzy power chair that goes good outside will go up and down the ramps with no problem this drive power chair is the biggest piece of *** I have ever owned. The company will not do anything about it. This needs to get back to the company. Roy Glenn
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2 comments
#1112138

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#683840

good luck getting them to take it back. :roll you can try and stop payment to get their attension :?

but if that does not work you have a paper weight. :cry

thank god you were NOT hurt as some of us were using pride products

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ID
#343373 Review #343373 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Drive Medical - unsafe, poor quality wheelchair - Silver Sport Reclining

The pad for the leg rest was attached with a weak plastic part which sheared off after just a few months of normal use by a 140 lb. person. This was a very unsafe situation. The patient's leg fell through unexpectedly while being pushed in the chair, and her foot got caught in the wheels when the support pad fell off. Drive Medical should consider recalling the chair and/or replacing the weak plastic part with one that can hold the weight of a leg under normal use. When I called to inquire about getting a new part I was told "the frame" has a limited lifetime warranty, but "the parts" have a 90-day warranty, and as I called exactly five months after the purchase date (bought Feb 22 and called July 22) I'm out of luck as far as the warranty is concerned. Also, I can't just order a replacement for the small plastic piece which broke, but rather have to buy a whole new leg rest for more than I can afford to pay from a third-party vendor. I'm unfortunately considering throwing the wheelchair on the junk heap, now, rather than getting it repaired. This is a bad situation and a sad commentary on customer service, and corporate responsibility for producing quality products.
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2 comments
#1112140

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

#683843

this is what is happening to me. pride could care less. they claim walker has life time frame warranty BUT will NOT call or email back.

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ID
#193364 Review #193364 is a subjective opinion of poster.
Location
Concord, New Hampshire
Product
Drive Medical Chair