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This is a WORST company for Electric wheelchair, specially CIRUS. Very bad Customer Service Repair

This Cirrus plus is with me and i wanted an expert reply in my case of flashing code light Three red & one Yellow, but since its my only wheelchair this is almost new. & I am mailing Drive website mail address, but there is no reply and help. they are phetic in service and heavy & bulky chairs are worst i preffer a china & Korean made chairs , they are light weight and foldable including inbuilt battery, and easy to carry, long lasting. This is my first American chair and i am not happy, will never buy american brand agian. best is Chines low cost efficient and ultra light weight. Atleast they dont steal hard earned money from disabled. Live long China products. China takes care of Every one in the world, specially disabled products. not like hungry and Greedy Americans.
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#1112132

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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ID
#603913 Review #603913 is a subjective opinion of poster.
Location
Riyadh, Ar Riyad
Product
Drive Medical Chair
Pros
  • Never for american products
  • Never will buy drive medical
Cons
  • Worst customer service and care
  • Worst design and badly priced
Reason of review
Poor customer service
Loss
$900

A provider in this city and I have tried to communicate with DRIVE Engineers and Legal Dept the problem that I had with The Duet Rollator Transport Chair. I was tossed from the chair and needed attention to what was happening. (Dangerous) After getting no satisfaction...
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3 comments
#1951274

Dear Reviewer, Your review appears to be relevant to a legal action against Medical Depot, Inc. dba Drive Medical.

You are not a party to that suit, but potentially may be a witness. A subpoena issued to pissedconsumer.com to obtain your contact information for the purposes of contacting you as a potential witness. The case involves allegations that the DUET Rollator tips forward, ejecting its passenger. It further alleges that Drive Medical had notice about the tendency of the DUET Rollator to tip.

If you have questions, the attorney issuing the subpoena can be contacted at jared@***.com and 702-476-****. The contact information of commenters PissedConsumer128**** and PissedConsumer111**** have likewise been subpoenaed to ascertain their identities and contact information. Case: Estate of Marion Momoyo Yoshimoto, et al. v.

Medical Depot, et al.; Case No. A-17-76****-C Court: Eighth Judicial District Court of Nevada Court Web Address: http://www.clarkcountycourts.us/ Court Address: 200 Lewis Ave, Las Vegas, NV 89101 Comment Identifier: 7T4x73nL

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ID
#596734 Review #596734 is a subjective opinion of poster.
Location
Cleveland, Ohio
Product
Drive Medical Chair
Pros
  • Three-wheel rollator
Cons
  • Not safe --attitude about it
Reason of review
Bad quality

Refund Review

I bought a piece from this company to fix my drive rotator. It did not fit I sent it back .I have received no refund. I have been told their records say I received a refund. I assure you I did not. Someone fix this.
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#528943 Review #528943 is a subjective opinion of poster.

Electric scooter delivered on time, worked fine fine for about a week. Forward button quit working at times, then would not turn off, scooter kept running. After several conservations with Drive Medical and BJ's Wholesale, they were to issue a return order. Next day...
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ID
#488405 Review #488405 is a subjective opinion of poster.
Location
Shreveport, Louisiana

Crutches manufactured incorrectly

I received a pair of crutches from the urgent care office for a strained ankle. While walking ( crunching ) the crutch tips failed due to a missing washer. My crutched collapsed and I now have a torn Achilles' tendon. I called to complain and was only offered properly manufactured crutch tips. The second crutch failed the same way. The first crutch failed less than 1 day after I received, the second failed less than 1 week of use. I read the injury can take a year to never to completely heal. I hope I can still hike with my kids. I'm only 25 and worried I will walk with a limp forever
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7 comments
#1716421

If You want to know all about crutches then visit here: https://crutchesprices.com

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#1716419

If You want to know all about crutches then visit here: CrutchesPrices.com

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#1112125

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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#1000934

Sorry to hear that. I would have hoped after I called to tell them their mistake they would implement some robust manufacturing otherwise the part is garenteed to fail shortly after you get the hang of walking with crutches.

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#1000741

I had the same thing happen to me. Broken foot and leg and just wiped out when the end of the crutch failed.

I was going to the restroom in my home which is mostly carpeted.

When I got to the restroom, the metal end was exposed and down I went. I hurt my hand and my shoulder on my left side and my right leg and foot are now in severe pain again.

James Davidson

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#683875

Agreed

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#683827

you also got hurt we NEED to find a lawyer this company is NOT taking responability for their products

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ID
#429145 Review #429145 is a subjective opinion of poster.

Update by user Jul 19, 2013

pride medical STILL will NOT replace

still NOT returning emails

as stated before they do NOT care

Original review posted by user Jun 16, 2013
this BARATRIC walker/rollator has a lifetime warranty that states it will hold up to 500 pounds. well it will not. the frame bent the first time he used it to go to...
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1 comment
#999555

Pride medical is a different company than Drive Medical. It`s like blaming Ford for a defective Chevrolet

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ID
#419906 Review #419906 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$389

Weld broke on front wheel assembly

SilversportII standard wheelchair: Only 2 weks old and the main weld that holds the front wheel assembly onto the chair frame broke and sent my mother tumbling out of the chair when it tipped over. The little metal brace support easily bent under the pressure. My mom is tiny and only weighs 130 lbs, and is recuperating from surgery for a broken hip. I am appalled at the terrible workmanship and shoddy materials used in a product manufactured for people who are disabled to begin with! What looked like a solid weld was actually a fake little tag welded box and powder coated over! Shameon you Drive Medical!
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3 comments
#1112122

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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#686040

thanks For This Comment. Now That Medicare

Has Changed What They'll Pay For I'm Very Leary

Of What I Can Get. :eek

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#683830

please got a hold of the dr who ordered this maybe if enough doctors stop using pride they will make better medical supplies

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ID
#417391 Review #417391 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Drive Medical Chair

John P. Good

My nebulizer failed under warrantee. I hecked with drive medical and was advised to return it to the selling vendor. I contacted them in Nov 2012. I returned it to them. I had not heard from them so after the holidays I called them ( Oxy Med Home Care, Trenton,nj. ) They person I spoke to found it in the back room, and nothing had been done. They started to process the claim and were told by Drive medical that they don't make that model any more. There was further delay because of lack of inventory. I finally got a nebulizer on 3/19/2013. This unit did not work properly. I spoke to drive medical about my problem with the replacement. There was a unit that would work but it would not be available untill 5/21/2013. I acepted the delay. Drive also asked me tolocate a provider here in AZ to facilitate the warrantee since the original selling vendor was not in good standing with Drive Medical. I tried 5 different vendors and no one wanted to facilitate the warrante I contated Drive again and explained about the 5 vendors not wanting to cover the warrantee. We came to a resolution on this date 5 17/13, and now the give me a ship date of aprox 6/6/13. 6 months of trying to get a replacement nebulizer. I had to purchase another one for health reasons, but I still need the replacement. My advise is not to purchase Drive medical products !
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2 comments
#1112133

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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#683832

thank god you finally got pride to send you the unit.

THIS is total wrong making you wait this long. I agree NO ONE should buy anything made by pride from any one

please pass the word AND keep posting pride needs to wake up and treat us better

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ID
#409722 Review #409722 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$300

Don't Every Trust this company

Got my extremely disabled mother a wheelchair from these people. Right from the start the black wheels left black marks all over the carpet and lino. Phoned them and they were TOTALLY UNHELPFUL. Suggested my elderly father just get down and scrub the black marks off the carpets on a daily basis. Also said it was my parents fault as they had used the wheelchair outside - wheeling her from front door to car. What sort of company sells a wheelchair and then says it can't be used outside !! There is nothing on any paperwork/advert that says it is for indoor use only. These people are theives plain and simple - they've taken money from an elderly infirm couple and are now fobbing them off. Have now passed this to Trading Standards. Don't order from these people, they will cause nothing but stress and heartache for your family.
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3 comments
#1112134

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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#683835

wow what a mess. thank god your mom was NOT hurt as I was ans some of the other people on here.

pride just does :( NOT care

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#623823

thw wheels you got were not teflon coated.Did you buy the chair from Drive or a distributor? drive is resposible but you should be talking with the oufit you got the chaie :) we had this happen an a whole house of carpet was replaced

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ID
#376091 Review #376091 is a subjective opinion of poster.
Loss
$200

The Tridentine power chair has no power

The Tridentine power chair has no power. It will not go up from my din to my living room. This the controls are very jerky. They said it was an outside chair in their ad. It will not go on grass. Or on rock path to my driveway. It has very little control from the joystick to the motors. On the rock path it just digs up the rocks very hard to control. In their ad they said it was seat was adjustable up-and-down it is not. I have a jazzy power chair that goes good outside will go up and down the ramps with no problem this drive power chair is the biggest piece of *** I have ever owned. The company will not do anything about it. This needs to get back to the company. Roy Glenn
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2 comments
#1112138

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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1 0
#683840

good luck getting them to take it back. :roll you can try and stop payment to get their attension :?

but if that does not work you have a paper weight. :cry

thank god you were NOT hurt as some of us were using pride products

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ID
#343373 Review #343373 is a subjective opinion of poster.
Location
Atlanta, Georgia

Drive Medical - unsafe, poor quality wheelchair - Silver Sport Reclining

The pad for the leg rest was attached with a weak plastic part which sheared off after just a few months of normal use by a 140 lb. person. This was a very unsafe situation. The patient's leg fell through unexpectedly while being pushed in the chair, and her foot got caught in the wheels when the support pad fell off. Drive Medical should consider recalling the chair and/or replacing the weak plastic part with one that can hold the weight of a leg under normal use. When I called to inquire about getting a new part I was told "the frame" has a limited lifetime warranty, but "the parts" have a 90-day warranty, and as I called exactly five months after the purchase date (bought Feb 22 and called July 22) I'm out of luck as far as the warranty is concerned. Also, I can't just order a replacement for the small plastic piece which broke, but rather have to buy a whole new leg rest for more than I can afford to pay from a third-party vendor. I'm unfortunately considering throwing the wheelchair on the junk heap, now, rather than getting it repaired. This is a bad situation and a sad commentary on customer service, and corporate responsibility for producing quality products.
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2 comments
#1112140

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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#683843

this is what is happening to me. pride could care less. they claim walker has life time frame warranty BUT will NOT call or email back.

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ID
#193364 Review #193364 is a subjective opinion of poster.
Location
Concord, New Hampshire
Product
Drive Medical Chair

Did not comply with their guarantee.

I have had many conversations with "Drive Medical" about the problem charging the batteries on the motorized wheel chair. They won't even look at it. They tell be now after a 4 month runaround, that I have to mail them the battery charger and if that is the problem then I will get a new one free. If it is not the problem I will have to buy a new one. What sense does that make? If it isn't broke why would I want a new one. This company is awful to deal with. Don't buy medical equipment for your loved ones. My father had to go without this chair for the last 6 months of his life!
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6 comments
#1112141

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 ****. We look forward to hearing from you.

Sincerely,

Drive Devilbiss Healthcare

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#174374

I had a similar experience with the Silver Sport Reclining Wheelchair (complaint posted separately). The part that is supposed to hold up the leg rests broke and the patient's leg fell to the floor and got caught in the wheels.

It is very unsafe, and Drive Medical says they will not honor the warranty because I called five months after we purchased the chair, and the warranty for "non-durable parts" is 90-days.

Even if they did replace the part I wouldn't trust it to hold any weight unless the part was recreated out of a stronger material than plastic. It should be recalled and fixed.

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#108252

This product was damaged by the user of the chair and let the battery sit uncharged for 5 months and then wanted a new one at no charge. you can't buy a car and not turn it on for 5 months and expect the car to start.

The battery will be dead. I have purchased many items from Drive and they have always stood by there products and warranty

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#650818
@PissedConsumer108252

So let me get this straight, you are familiar with this specific case (although no case number or customer information is given) and you are a customer who purchases many items from Drive? Which is it, are you an insider with amazing knowledge or one of their many satisfied customers (said sarcastically)? Only someone as poorly informed as the senior management (or contains the diamond DNA) at Drive could believe this This is not a true complaint is a real rebuttal from a happy client.

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#683845
@PissedConsumer108252

really please email me patty95605@***.com and help me get my walker replaced since pride will not return calls or emails

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#1112247
@pattym

Just to let everyone know we had the walker cut up so no one would EVER use and throw it out

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ID
#127981 Review #127981 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Product
Drive Medical Chair
Loss
$1499

We bought a Drive 780 knee walker in January. Within 3 weeks, the brake cable broke at the handle. We returned the equipment for repair only to learn the health equipment provider had nothing to repair the knee walker with - Drive had not provided them with parts. So...
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29 comments
#1642421

Those are wheel locks, not brakes. And remember it may be called a knee scooter by some but it's a knee walker, it is meant to replace your injured foot or ankle leg for walking purposes.

go down a slope, you drag the so-called brakes a little bit and they'll do just fine. But yes on average the wheel locks on so many knee scooters really do suck. The dr790 is the is the best one of theirs and there is one by Roscoe that has a hub style brake that is far superior. Made in China by the lowest bidder, drive would rather sell you mediocre junk and give you free parts or take the risk then to risk what they might consider over engineering and wasting money on their end.

They think they are the Sony of DME equipment and they are really just the audiovox or Jensen. A great variety with a great presence and plenty of good products but they have their head so far up their own backsides that they don't even care about their brick-and-mortar stores enough to give them competitive pricing as compared to what Dr corporate sells to Amazon for. The medical supply house that I work for, we are washing our hands of drive as much as possible. No Grace no charity no consideration no respect to the brick-and-mortar guy in your hometown and mine where real people like to shop to see what they are buying and meet the person that might have to work on it and knows a little something about it.

And oh by the way, you bought possibly the worst most dangerous knee scooter in existence. A single-handed wheel lock,no handlebar style grips outside of the centerline of the knee walker to help you balance or steady, you can't even steer this thing so it's for going forward and backward. And you have to lean forward to use it! Tell me you went into the showroom and tested this and liked it?

Shame on whoever rented or sold this to you if you did it in person. Due diligence, my friend. Bad choice by you. That thing is a turd.

And that's being generous. I've managed to DME stores now and I never even blinked at that silly thing. In the age of the internet which is what? The last 15 or 20 years?

If you like to shop in-store, don't assume just because it's in store it's all that's available or that it's the best. it may just be what they get the best price on that they can make look attractive to you to Garner more sales at a proper margin.

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ID
#119747 Review #119747 is a subjective opinion of poster.
Location
Tallahassee, Florida