Drive Medical
Reviews and Complaints
Reviews Chart
53.4K
CLAIMED LOSSES
90
TOTAL REVIEWS
19.8K
PAGE VIEWS
1
ISSUE RESOLVED
Need new wheelchair and bed
Wheelchair does not accommodate long legs. Bed near foot end does not go up and down. Also needs a new mattress.
ID
Location
Woodside, New York
Help and questions
Drive rollator front wheel is little lose and there wasn't any accidents or cause of it to be lose. What can I do to tighten the wheel and have it still be used.
ID
Product
Drive Medical Walker
Reason of review
Repair walker
No phone service to consumers of their products
I used my scooter 1 time, and recharged the battery. Scooter now will not turn on. Drive Medical does not take phone calls even though they offer a phone number for customers. Their phone message tells the customer to go to their website. This is problematic for those who need help immediately and/or do not have access to the internet (which would include a large number of seniors).
ID
Pros
- Variety of scooters
Cons
- Availability of customer service
Reason of review
Poor customer service
Loss
$950
Preferred solution
Let the company propose a solution
Item numberE0149 E20156
I have a Drive bareratric walker or rollator purchsed thru Hooks Oxygen &medical equipment on 8/1/2018. The rollator has a broken wheel which has come off the rollator. I am trying to have the rollator repaired or replaced.
ID
Product
Drive Medical Walker
Pros
- Rollator
Cons
- Defective mechanical parts
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Complaint
I purchased a Drive Phoenix HD 3 in November 2018. This scooter has stopped working and I have spent more than $300. trying to get it repaired. It will all of a sudden stop working and the technicians cannot determine what is causing the problem. I just want to get rid of this scooter.
2 comments
ID
Product
Drive Medical Mobility Scooter
Reason of review
Bad quality
Loss
$1495
Preferred solution
Let the company propose a solution
Missing parts on my DRIVE rollator
I ordered a missing screw, part #31, for my Black HD Nitro Rollator on 10/8. I called Ocelco today 10/21 to check on the status. They said it was on backorder until 11/28. I need this rollator to move and function. What am I supposed to do for the 40 days? Please help.
ID
Product
Drive Medical Walker
Pros
- Great rollator
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Missing parts on my DRIVE rollator
I ordered a missing screw for my HD Nitro rollator on 10/8. Haven't received it yet. Just informed by Ocelco where I ordered the screw that it won't be in until after Thanksgiving. What am I supposed to do? I need this rollator to move.
ID
Location
Tempe, Arizona
Pros
- Rollator
Cons
- Customer service
Wheelchair with expandable seat
Wheelchair that was an expandable 16” to18” seat. The expanded 18 “ Velcro portion of the seat does not stay secured and the velcro section comes undone. It is a poor design. What can be done to keep the seat expanded to18 “?
ID
Location
Burlington, Washington
Product
Drive Medical Wheelchair
Pros
- Like the arms
Cons
- Worst design and badly priced
- Poor designed seat
Reason of review
Bad quality
Loss
$260
Preferred solution
Let the company propose a solution
My rolaor brakes not working
One of the brake cords is hanging out and i dont have brakes on my rollator
1 comment
ID
Location
Lorain, Ohio
Parts delivered for Scout4 scooter
Have account with Hoveround 879542.So far I recieved 2 rear wheels delivered to me are all parts coming to my address?I never was notified of any packages/Parts being shipped to me
ID
Location
Cape Coral, Florida
Product
Drive Medical Scout 4 Mobility Scooter
Cons
- Bad design and not safe
Reason of review
Poor customer service
My rolaor brakes not working
Telling me i got to take too bike shop im disabled the wire just needs tightened i havent had it that long i feel someone should beable to come to my home repair im chemopatient need fixed i pd too much for this
ID
Location
Lorain, Ohio
My rolaor brakes not working
Telling me i got to take too bike shop im disabled the wire just needs tightened i havent had it that long i feel someone should beable to come to my home repair im chemopatient need fixed i pd too much for this
ID
Location
Lorain, Ohio
Product
Drive Medical Mobility Scooter
Questions about my transport chair
I want to buy a power scooter and im torn between the scout or spitfire model. Its for a person that is missing one leg and the terrain in his neighborhood is not great. Please help me out here.
1 comment
ID
Location
Yonkers, New York
Product sucks
I purchased a gel overlay for my disabled sons bed through amazon, after having it 5 months the gel sunk in thr middle and all they will offer me is a replacement. Their product sucks and i dont want a replacement. Cant get the $94 back that i paid for it.
1 comment
ID
Product
Drive Medical Mattress
Cons
- Poor quality product
- Horrible product
- Sucks
Reason of review
Bad quality
Loss
$94
Preferred solution
Full refund
Wheels issues
Wheels, bearings broke. Item received late March 2019, gently used. Photos will not upload. 304-622-****
ID
Pros
- Never will buy drive medical
Cons
- Defective mechanical parts
Reason of review
Damaged or defective
Loss
$180
Preferred solution
Repair options or replacement
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Drive scooters suck. So does their customer service.
They never returned phone calls and e-mails. e-mailed every body from the management to tech support to customer service. Nobody replied. I bought Drive DST 4 wheel scooter with 1 year In home service, advertised going 15 miles.
It never went more then 1.5 miles. Reported everybody in the company. Nobody replied. Also told them I fell down several times and got injured as the scooter loses control.
Told them to replace with a newly fully assembled scooter as I had paid previously to assemble it. Nobody answered. Nobody cared.
The scooter eventually stopped working and is sitting there. This is the service for the disabled.
Same thing happened to me. Bought with 100% parts and labor in home service warranty. Scooter did not work and nobody took care of it.