Drive Medical Reviews

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Defective Rollator

Refund money to get one of equal value or send one. I contacted youdefective rollator....about how dangerous it was because the brake system is defective. She is 95 years old and Medicare paid some of the cost. You wrote to return it to the seller...West End Medical Center, Norwich CT. The owner has closed shop and cannot be contacted. I have no where to turn but to you. The device has a lifetime warranty. My mother's health and balance are fragile. I am with her constantly. If she should fall, that would be the end. Please advise
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ID
#1736161 Review #1736161 is a subjective opinion of poster.
Location
Waterbury, Connecticut
Product
Drive Medical Walker

Defective Rollator

Still waiting for a resolution about the Drive Rollator which is a danger to my 95 year old mother. I have received emails from the consultant but awaiting a resolution.
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ID
#1731178 Review #1731178 is a subjective opinion of poster.
Location
Waterbury, Connecticut
New Reviewer

Nebulizer isn't working.

The nebulizer is less than a year old. It stopped working and the only way I can contact someone is through email. Sad horrible customer service.
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ID
#1722952 Review #1722952 is a subjective opinion of poster.
Product
Drive Medical Nebulizer
Reason of review
Bad quality
Loss
$125
Preferred solution
Full refund
New Reviewer

Need new wheelchair and bed

Wheelchair does not accommodate long legs. Bed near foot end does not go up and down. Also needs a new mattress.
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ID
#1712340 Review #1712340 is a subjective opinion of poster.
Location
Woodside, New York
New Reviewer

Help and questions

Drive rollator front wheel is little lose and there wasn't any accidents or cause of it to be lose. What can I do to tighten the wheel and have it still be used.
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ID
#1711409 Review #1711409 is a subjective opinion of poster.
Product
Drive Medical Walker
Reason of review
Repair walker
New Reviewer

No phone service to consumers of their products

I used my scooter 1 time, and recharged the battery. Scooter now will not turn on. Drive Medical does not take phone calls even though they offer a phone number for customers. Their phone message tells the customer to go to their website. This is problematic for those who need help immediately and/or do not have access to the internet (which would include a large number of seniors).
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ID
#1693363 Review #1693363 is a subjective opinion of poster.
Pros
  • Variety of scooters
Cons
  • Availability of customer service
Reason of review
Poor customer service
Loss
$950
Preferred solution
Let the company propose a solution
New Reviewer

Item numberE0149 E20156

I have a Drive bareratric walker or rollator purchsed thru Hooks Oxygen &medical equipment on 8/1/2018. The rollator has a broken wheel which has come off the rollator. I am trying to have the rollator repaired or replaced.
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ID
#1688331 Review #1688331 is a subjective opinion of poster.
Product
Drive Medical Walker
Pros
  • Rollator
Cons
  • Defective mechanical parts
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer

Complaint

I purchased a Drive Phoenix HD 3 in November 2018. This scooter has stopped working and I have spent more than $300. trying to get it repaired. It will all of a sudden stop working and the technicians cannot determine what is causing the problem. I just want to get rid of this scooter.
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2 comments
#1767252

Drive scooters suck. So does their customer service.

They never returned phone calls and e-mails. e-mailed every body from the management to tech support to customer service. Nobody replied. I bought Drive DST 4 wheel scooter with 1 year In home service, advertised going 15 miles.

It never went more then 1.5 miles. Reported everybody in the company. Nobody replied. Also told them I fell down several times and got injured as the scooter loses control.

Told them to replace with a newly fully assembled scooter as I had paid previously to assemble it. Nobody answered. Nobody cared.

The scooter eventually stopped working and is sitting there. This is the service for the disabled.

#1767254
@PissedConsumer1767252

Same thing happened to me. Bought with 100% parts and labor in home service warranty. Scooter did not work and nobody took care of it.

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ID
#1686496 Review #1686496 is a subjective opinion of poster.
Product
Drive Medical Mobility Scooter
Reason of review
Bad quality
Loss
$1495
Preferred solution
Let the company propose a solution
New Reviewer

Missing parts on my DRIVE rollator

I ordered a missing screw, part #31, for my Black HD Nitro Rollator on 10/8. I called Ocelco today 10/21 to check on the status. They said it was on backorder until 11/28. I need this rollator to move and function. What am I supposed to do for the 40 days? Please help.
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ID
#1686036 Review #1686036 is a subjective opinion of poster.
Product
Drive Medical Walker
Pros
  • Great rollator
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

Missing parts on my DRIVE rollator

I ordered a missing screw for my HD Nitro rollator on 10/8. Haven't received it yet. Just informed by Ocelco where I ordered the screw that it won't be in until after Thanksgiving. What am I supposed to do? I need this rollator to move.
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ID
#1686027 Review #1686027 is a subjective opinion of poster.
Location
Tempe, Arizona
Pros
  • Rollator
Cons
  • Customer service
New Reviewer

Wheelchair with expandable seat

Wheelchair that was an expandable 16” to18” seat. The expanded 18 “ Velcro portion of the seat does not stay secured and the velcro section comes undone. It is a poor design. What can be done to keep the seat expanded to18 “?
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ID
#1681933 Review #1681933 is a subjective opinion of poster.
Location
Burlington, Washington
Product
Drive Medical Wheelchair
Pros
  • Like the arms
Cons
  • Poor designed seat
  • Worst design and badly priced
Reason of review
Bad quality
Loss
$260
Preferred solution
Let the company propose a solution

My rolaor brakes not working

Drive Medical - My rolaor brakes not working
One of the brake cords is hanging out and i dont have brakes on my rollator
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1 comment
#1785933

DON' T YOU HATE IT! This is my 2nd purchase of a Duet Dual Rollator and the brakes wears out too quickly!

That plastic piece over the ties are not strong and sturdy! The wheels in the front are not strong enough to carry you over the yellow domes they out on the ground...without throwing you off the rollator!

ID
#1676506 Review #1676506 is a subjective opinion of poster.
Location
Lorain, Ohio
New Reviewer

Parts delivered for Scout4 scooter

Have account with Hoveround 879542.So far I recieved 2 rear wheels delivered to me are all parts coming to my address?I never was notified of any packages/Parts being shipped to me
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ID
#1670940 Review #1670940 is a subjective opinion of poster.
Location
Cape Coral, Florida
Product
Drive Medical Scout 4 Mobility Scooter
Cons
  • Bad design and not safe
Reason of review
Poor customer service

My rolaor brakes not working

Telling me i got to take too bike shop im disabled the wire just needs tightened i havent had it that long i feel someone should beable to come to my home repair im chemopatient need fixed i pd too much for this
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ID
#1668703 Review #1668703 is a subjective opinion of poster.
Location
Lorain, Ohio

My rolaor brakes not working

Drive Medical - My rolaor brakes not working
Telling me i got to take too bike shop im disabled the wire just needs tightened i havent had it that long i feel someone should beable to come to my home repair im chemopatient need fixed i pd too much for this
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ID
#1668700 Review #1668700 is a subjective opinion of poster.
Location
Lorain, Ohio
Product
Drive Medical Mobility Scooter