New Reviewer

Product question

Can I remove rolling walker caps to add new disc glides?
View full review
ID
#1746547 Review #1746547 is a subjective opinion of poster.
Reason of review
Poor customer service

Defective Rollator

Refund money to get one of equal value or send one. I contacted youdefective rollator....about how dangerous it was because the brake system is defective. She is 95 years old and Medicare paid some of the cost. You wrote to return it to the seller...West End Medical Center, Norwich CT. The owner has closed shop and cannot be contacted. I have no where to turn but to you. The device has a lifetime warranty. My mother's health and balance are fragile. I am with her constantly. If she should fall, that would be the end. Please advise
View full review
ID
#1736161 Review #1736161 is a subjective opinion of poster.
Location
Waterbury, Connecticut

Defective Rollator

Still waiting for a resolution about the Drive Rollator which is a danger to my 95 year old mother. I have received emails from the consultant but awaiting a resolution.
View full review
ID
#1731178 Review #1731178 is a subjective opinion of poster.
Location
Waterbury, Connecticut
New Reviewer

Nebulizer isn't working.

The nebulizer is less than a year old. It stopped working and the only way I can contact someone is through email. Sad horrible customer service.
View full review
ID
#1722952 Review #1722952 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$125
Preferred solution
Full refund
New Reviewer

Need new wheelchair and bed

Wheelchair does not accommodate long legs. Bed near foot end does not go up and down. Also needs a new mattress.
View full review
ID
#1712340 Review #1712340 is a subjective opinion of poster.
Location
Woodside, New York
New Reviewer

Help and questions

Drive rollator front wheel is little lose and there wasn't any accidents or cause of it to be lose. What can I do to tighten the wheel and have it still be used.
View full review
ID
#1711409 Review #1711409 is a subjective opinion of poster.
Reason of review
Repair walker
New Reviewer

No phone service to consumers of their products

I used my scooter 1 time, and recharged the battery. Scooter now will not turn on. Drive Medical does not take phone calls even though they offer a phone number for customers. Their phone message tells the customer to go to their website. This is problematic for those who need help immediately and/or do not have access to the internet (which would include a large number of seniors).
View full review
1 comment
#2118875

When you call the main tel number, there is a choice of consumer or business user. Consumer choice takes you to voice message to go to website, Business choice takes you to a live human.

ID
#1693363 Review #1693363 is a subjective opinion of poster.
Pros
  • Variety of scooters
Cons
  • Availability of customer service
Reason of review
Poor customer service
Loss
$950
Preferred solution
Let the company propose a solution
New Reviewer

Item numberE0149 E20156

I have a Drive bareratric walker or rollator purchsed thru Hooks Oxygen &medical equipment on 8/1/2018. The rollator has a broken wheel which has come off the rollator. I am trying to have the rollator repaired or replaced.
View full review
ID
#1688331 Review #1688331 is a subjective opinion of poster.
Pros
  • Rollator
Cons
  • Defective mechanical parts
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer

Complaint

I purchased a Drive Phoenix HD 3 in November 2018. This scooter has stopped working and I have spent more than $300. trying to get it repaired. It will all of a sudden stop working and the technicians cannot determine what is causing the problem. I just want to get rid of this scooter.
View full review
2 comments
#1767252

Drive scooters suck. So does their customer service.

They never returned phone calls and e-mails. e-mailed every body from the management to tech support to customer service. Nobody replied. I bought Drive DST 4 wheel scooter with 1 year In home service, advertised going 15 miles.

It never went more then 1.5 miles. Reported everybody in the company. Nobody replied. Also told them I fell down several times and got injured as the scooter loses control.

Told them to replace with a newly fully assembled scooter as I had paid previously to assemble it. Nobody answered. Nobody cared.

The scooter eventually stopped working and is sitting there. This is the service for the disabled.

#1767254
@PissedConsumer1767252

Same thing happened to me. Bought with 100% parts and labor in home service warranty. Scooter did not work and nobody took care of it.

View more comments (1)
ID
#1686496 Review #1686496 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1495
Preferred solution
Let the company propose a solution
New Reviewer

Missing parts on my DRIVE rollator

I ordered a missing screw, part #31, for my Black HD Nitro Rollator on 10/8. I called Ocelco today 10/21 to check on the status. They said it was on backorder until 11/28. I need this rollator to move and function. What am I supposed to do for the 40 days? Please help.
View full review
ID
#1686036 Review #1686036 is a subjective opinion of poster.
Pros
  • Great rollator
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

Missing parts on my DRIVE rollator

I ordered a missing screw for my HD Nitro rollator on 10/8. Haven't received it yet. Just informed by Ocelco where I ordered the screw that it won't be in until after Thanksgiving. What am I supposed to do? I need this rollator to move.
View full review
ID
#1686027 Review #1686027 is a subjective opinion of poster.
Location
Tempe, Arizona
Pros
  • Rollator
Cons
  • Customer service
New Reviewer

Wheelchair with expandable seat