Unclaimed
Drive Medical
Reviews and Complaints
53.4K
CLAIMED LOSSES
94
TOTAL REVIEWS
25.1K
PAGE VIEWS
1
ISSUE RESOLVED
Drive Medical Net Promoter Score (NPS)
-80
low
NPS
-100
100
- 0% Promoters
- 20% Passives
- 80% Detractors
Drive Medical's estimated NPS of -80 considered to be low. 0% of users would likely recommend Drive Medical to a friend or colleague.
Customer Satisfaction
Contact Information
There are no contacts for Drive Medical yet.
Drive Medical Reviews
New Reviewer
Product question
Can I remove rolling walker caps to add new disc glides?
ID
Reason of review
Poor customer service
Defective Rollator
Refund money to get one of equal value or send one. I contacted youdefective rollator....about how dangerous it was because the brake system is defective. She is 95 years old and Medicare paid some of the cost. You wrote to return it to the seller...West End Medical Center, Norwich CT. The owner has closed shop and cannot be contacted. I have no where to turn but to you. The device has a lifetime warranty. My mother's health and balance are fragile. I am with her constantly. If she should fall, that would be the end. Please advise
ID
Location
Waterbury, Connecticut
Defective Rollator
Still waiting for a resolution about the Drive Rollator which is a danger to my 95 year old mother. I have received emails from the consultant but awaiting a resolution.
ID
Location
Waterbury, Connecticut
New Reviewer
Nebulizer isn't working.
The nebulizer is less than a year old. It stopped working and the only way I can contact someone is through email. Sad horrible customer service.
ID
Reason of review
Bad quality
Loss
$125
Preferred solution
Full refund
New Reviewer
Need new wheelchair and bed
Wheelchair does not accommodate long legs. Bed near foot end does not go up and down. Also needs a new mattress.
ID
Location
Woodside, New York
New Reviewer
Help and questions
Drive rollator front wheel is little lose and there wasn't any accidents or cause of it to be lose. What can I do to tighten the wheel and have it still be used.
ID
Reason of review
Repair walker
New Reviewer
No phone service to consumers of their products
I used my scooter 1 time, and recharged the battery. Scooter now will not turn on. Drive Medical does not take phone calls even though they offer a phone number for customers. Their phone message tells the customer to go to their website. This is problematic for those who need help immediately and/or do not have access to the internet (which would include a large number of seniors).
1 comment
ID
Pros
- Variety of scooters
Cons
- Availability of customer service
Reason of review
Poor customer service
Loss
$950
Preferred solution
Let the company propose a solution
New Reviewer
Item numberE0149 E20156
I have a Drive bareratric walker or rollator purchsed thru Hooks Oxygen &medical equipment on 8/1/2018. The rollator has a broken wheel which has come off the rollator. I am trying to have the rollator repaired or replaced.
ID
Pros
- Rollator
Cons
- Defective mechanical parts
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer
Complaint
I purchased a Drive Phoenix HD 3 in November 2018. This scooter has stopped working and I have spent more than $300. trying to get it repaired. It will all of a sudden stop working and the technicians cannot determine what is causing the problem. I just want to get rid of this scooter.
2 comments
ID
Reason of review
Bad quality
Loss
$1495
Preferred solution
Let the company propose a solution
New Reviewer
Missing parts on my DRIVE rollator
I ordered a missing screw, part #31, for my Black HD Nitro Rollator on 10/8. I called Ocelco today 10/21 to check on the status. They said it was on backorder until 11/28. I need this rollator to move and function. What am I supposed to do for the 40 days? Please help.
ID
Pros
- Great rollator
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer
Missing parts on my DRIVE rollator
I ordered a missing screw for my HD Nitro rollator on 10/8. Haven't received it yet. Just informed by Ocelco where I ordered the screw that it won't be in until after Thanksgiving. What am I supposed to do? I need this rollator to move.
ID
Location
Tempe, Arizona
Pros
- Rollator
Cons
- Customer service
New Reviewer
When you call the main tel number, there is a choice of consumer or business user. Consumer choice takes you to voice message to go to website, Business choice takes you to a live human.