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Drive Medical - Worst experience ever

1.4
Details
Bought the top of the line carbon fiber rollator and that’s when the problems began. I had to replace wheel bearings due to the front wheel coming unbolted. Took it to the local dealer and he went to bat trying to get the part replaced at Drives expense. They fought it for over a week with no response from Drive. I tried from a customers point of view with zero luck. These folks are masters at using an auto attendant and voice mail to avoid direct customer contact. I would suggest if buying a rollator you exhaust all other sources before turning to Drive.
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Review
#1655636 Review #1655636 is a subjective opinion of poster.
Pros
  • Great ideas
Cons
  • Horrible product
Reason of review
Bad quality
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Support
  • Drive Walker
  • Online Buy

Screws fell out ofDrive Medical Super Light, Folding Transport Chair with Carry Bag, Blue

I was pushing my 94 year old mother in the folding transport chair and the chair began collapsing. The screws had fallen out and arm that screws to the back legs was hanging down and now supporting the chair. The plastic washers were also off. Can you send replacement screws, nuts and washers for both sides.
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Review
#1622265 Review #1622265 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Drive Medical - i orderd a roller walker on july 10 and it was suppose to be deliverd july 22..still didnt receive it

i ordered a bariatric roller walker on july 10 and it stated it would be delivered on july 22...ordered off walmart.com and still never received it..called walmart customer service and they tried calling drive medical as i did several attempts with no answer ...........................email is pigletville02@verizon.net if you can contact me via email or phone no provided as to what is going on...thank you
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#1598254 Review #1598254 is a subjective opinion of poster.

Drive Medical in Inglewood, California - Customer avoidance

You cannot imagine how your rude avoidance of direct conversation with customers is affecting your business. You do not appear to be an American company. I will check it out.
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Review
#1573893 Review #1573893 is a subjective opinion of poster.

Drive Medical in Miami, Florida - Bed rails For drive hospital bed

How much for the bed rails for the drive hospital bed
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Review
#1567744 Review #1567744 is a subjective opinion of poster.
odyssey gt disability scooters there junk. fuolets info claim 2year waratey come find out 14 mouths discontnud goes 22 miles there claim goes only 3-4 miles seems to over heat even in cool weather june 2019 about15 day batteries nut new with unit dearler change out...
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#1563224 Review #1563224 is a subjective opinion of poster.

Drive Medical in North Hempstead, New York - Wheelchair broke after 10 uses

1.7
Details
We use the chair for my wife ocassionally and went on an uneven surface the front wheel and fork bent right over and she almost went head 1st on the pavement. Very unsafe. Called customer service and she said that part was a wear item and covered 60 days.... all i can say is wow. Way to take care of the diabled. Wont use the company again.
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Review
#1561710 Review #1561710 is a subjective opinion of poster.
1.0
Details

Update by user Jul 12

No one ever returned my call nor my emails/ phone number for Cust service was a run around going from one to another! I did not have a good experience

Original review posted by user Jun 12

Said no messages can be taken for this mailbox?
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Review
#1557055 Review #1557055 is a subjective opinion of poster.

Drive Medical - Trouble registering my scooter online. Called customer service. Couldn't get a person to answer

1.7
Details
Trying to register my scooter so I can purchase attachments. Tried website kept getting server error. Called customer service literally got NO customer swrvice. Cant get anyone to answef
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Review
#1555263 Review #1555263 is a subjective opinion of poster.

Drive Medical - I need my home hospital bed serviced.

The air mattress is not blowing up
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Review
#1545784 Review #1545784 is a subjective opinion of poster.
Reason of review
Damaged or defective