Got my extremely disabled mother a wheelchair from these people. Right from the start the black wheels left black marks all over the carpet and lino.
Phoned them and they were TOTALLY UNHELPFUL. Suggested my elderly father just get down and scrub the black marks off the carpets on a daily basis. Also said it was my parents fault as they had used the wheelchair outside - wheeling her from front door to car. What sort of company sells a wheelchair and then says it can't be used outside !!
There is nothing on any paperwork/advert that says it is for indoor use only. These people are theives plain and simple - they've taken money from an elderly infirm couple and are now fobbing them off.
Have now passed this to Trading Standards. Don't order from these people, they will cause nothing but stress and heartache for your family.
Monetary Loss: $200.