Product: Drive Medical Walker Clear all filters (6 of 6 reviews match)
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Drive Medical in Atlanta, Georgia - Can't get any help with a guaranteed product

1.4
Details
My rollator just a year and half old the welding broke. Life time warranty. Cannot talk to anyone in customer service. Order a new one and missing a screw cap on the back strap adjustment. Didn't notice an. It caused me to injure my arm. The money I spent has been hardest because I am on a limited income. Very unhappy Glenda Farmer
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Review
#1657588 Review #1657588 is a subjective opinion of poster.
Product
Drive Medical Walker
Pros
  • Great ideas
Cons
  • Poor quality product
Reason of review
Damaged or defective
Loss
$239
Preferred solution
Full refund
Tags
  • Bad Customer Support
1.0
Details

Update by user Jul 12

No one ever returned my call nor my emails/ phone number for Cust service was a run around going from one to another! I did not have a good experience

Original review posted by user Jun 12

Said no messages can be taken for this mailbox?
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Review
#1557055 Review #1557055 is a subjective opinion of poster.
Product
Drive Medical Walker
2.7
Details
I recently had major surgery on my ankle and have had to use the knee scooter due to being non-weight bearing for 6 weeks.I have fallen 5 times within 5 weeks. My first fall was not even 24 hours after surgery. I ended up in the ED 2 days in a row from the intense...
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Review
#1182031 Review #1182031 is a subjective opinion of poster.
Product
Drive Medical Walker
Pros
  • Never will buy drive medical
Cons
  • Bad design and not safe
Reason of review
Bad quality
Loss
$10000

Ebay - Worst Customer Service (warranty problem)

1.8
Details
Ebay - Worst Customer Service (warranty problem)
Ebay - Worst Customer Service (warranty problem)
Ebay - Worst Customer Service (warranty problem)
10243 clever lite rollator, I 'm a handicap problem with both knees and upper spine surgery, I need this to walk seat. I bought this on eBay brand new still original box. Excerising one wheel hit the expansion joint and right side frame broke inside the tube were the rivet is. I fell on top. Called Customer service gave several run around and said I was not the first owner then gave some email send pictures up to now no answer.If Dr. Letter for my handicap I'll provide one. For that the capacity is 300lbs and just a small gap on the cement it shouldn't fail with an 8in wheels. Worst part is the warranty just because it was both at eBay I think they don't want you to buy there. The unit is brand new so it should be good. Warranty is warany as long it is brand new, not salvage.
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Review
#1123495 Review #1123495 is a subjective opinion of poster.
Product
Drive Medical Walker
Cons
  • Terrible customer service
  • Defective mechanical parts
Reason of review
Warranty issue
Preferred solution
Replacement needed for walking a seating

Drive Medical - This will be the second time in a year that bearings have co

3.1
Details
Second time I was walking down side walk, there was a small stone and the wheel caught it and I came to a very quick stop, the next day it felt funny and saw it was broke...not for sure what happened the first time.. at almost 83.00 a wheel they should hold up better...I am very depended on my walker to get around so having to hobble around with a cane is dangerous and very inconvenient...
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Review
#1092219 Review #1092219 is a subjective opinion of poster.
Product
Drive Medical Walker
Reason of review
Bad quality
My mother was thrown from the "Drive" walker on two occasions when a tiny bump was hit on carpet.The second time she was even holding on tightly when I was slowly pushing her on a sidewalk. The front wheels have no forgiveness. Now she is afraid to be pushed in it. The...
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1 comment
Anonymous
#1184456

July 12, 2016

I was looking for recalls on the Drive Transport Chair/Rollator. Today I was thrown from my chair while my nurse was pushing me on the flat carpet!

In my apartment building. We was told that the front Left Wheel was shaking so bad; just before it threw me on the floor. I was hurt badly and had to call 911 to help me off the floor.

Then I had to go to the ER where I spent 8 hours in pain. This chair in unsafe!

Review
#824172 Review #824172 is a subjective opinion of poster.
Product
Drive Medical Walker
Reason of review
My mother was luckily not injured