I was given a brand new Nitro rollator by my brother and within 8 mo. the handle broke off and caused me to fall and cut my forearm and the gagged edge.
Customer service said I had to go through the store that sold it, but they don't do repairs on the products they sell, they told me.
Drive did send them a replacement part, but I still had to make arrangements to get it fixed elsewhere. Now the other handle has just broken off, and am very pissed off with their use of cheap materials that can cause harm and damage to people.
Reason of review: Bad quality.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.
Location: Ventura, California