Most helpful review

Faulty mattress

1.8
Since we couldn't get any info from your less than stellar employees, we are just having to order a new bed. You have now lost ANOTHER customer. If any companies should have learned something for our past year - it would be how vanualble a customer is. Our doctor could not spend any more time trying to deal with your company.

User's recommendation: Don't use you. Finda d ifferent company.

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#3180938 Review #3180938 is a subjective opinion of poster.
Location
Sacramento, California

Sent a rooster walker that is unusable. It “ pops a wheelie” when you try to walk with is. It is unbalanced and it’s height is for a midget.

I want reimbursed for a defective, unusable product. I thought any product sold on Amazon was refundable if defective.

User's recommendation: Don’t buy this product.

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#3060940 Review #3060940 is a subjective opinion of poster.
Location
Shelbyville, Tennessee
New Reviewer

Help with Transport Chair

5.0
Received new Transport Chair today. Could not take brakes off the rear wheels. Customer service helped me , was very patient and explained everything to me! They were very kind Thank you Drive

User's recommendation: Drive has great products!

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#2874185 Review #2874185 is a subjective opinion of poster.
Location
Salisbury, North Carolina
Pros
  • Ease of use
  • Rollator
New Reviewer

I need my drive walker under warranty I can’t seem to speak to anybody

I need to speak to someone my drive walker has a broken bearing , its about three years old , to c if this thing is under warranty , I cant seem to speak to anybody my telephone number is 954-816-**** my name is Ron Geller
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#2858122 Review #2858122 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Driver brake replacement

I have a Drive walker with 71/2 wheels. It needs a brake handle and a wire , in other words, an entire brake system on the right side. The problem is there is no id tag on it at all, It looks just like a model 10257 except it as 3 screws on the brake handle instead of 2 ,there's a printed 3 inside of the brake handle and it has foot rests.If you tell me what I need to replace the brake system Id be very grateful. Thank you .

User's recommendation: I'm a virgin user so no recommendations.

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1 comment
#1999784

I never heard from Drive about this issue. I have still another rollator that needs a new bake system but I don't suppose I could expect help if needed.

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#2445585 Review #2445585 is a subjective opinion of poster.
Location
Staten Island, New York

Delivery time

2.2
Ordered some crutches and the website showed items in stock at the west coast warehouse. Shipping cost for 2 $ 44.99 as the standard shipping, a few days later I tracked the package, and the item was shipped from the East Coast passing to Philadelphia, Chicago. I should know that if I ordered on Amazon will be in two days with no shipping charges.

User's recommendation: Do not but directly from Drive.

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#2399753 Review #2399753 is a subjective opinion of poster.
Location
Anaheim, California

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Verified Reviewer New Reviewer

The walker broke as my brother sat on it.

Drive Medical - The walker broke as my brother sat on it.
I am calling in regards to my brother who has a drive Walker and he bought it about three years ago and he was sitting on the Walker he weighs 220 pounds and the front legs of the Walkers just snapped in half causing him to fall he hit his back and h
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#2105818 Review #2105818 is a subjective opinion of poster.
Cons
  • Bad design and not safe
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Extra items

Drive Medical - Extra items
I received 12 extra Items, that look like small O2 bottle carries. I did not order these items.
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#2004978 Review #2004978 is a subjective opinion of poster.
Preferred solution
Extra items delivered not ordered.

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Verified Reviewer New Reviewer

Fell with Winnie Walker

I have the Winnie walker. I called about it when I got it, and guy was very rude when I couldnt find the serial number. I called because we couldnt figure out how to make it more stable. I put it in a closet and just rolled around in office chair. Well I needed to use it, and when I did it would feel like it was going to flip from under my weight. It did and I fell, hurt my knee and both wrists trying to break the fall. Wrist hasnt been the same and it was pandemic so we really couldnt go to hospital. Going to Doctor next week. Wrists are where I cant put much weight on them to push up and stand up.

User's recommendation: Very Dangerous Rollator...don’t buy it.

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#1976841 Review #1976841 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Battery will not hold charge.

4.0
Update by user Jun 08, 2020

Within 30 minutes of completing my complaint on this site, I received a call from a technician at Drive Medical. He explained that all the phones are down at the company.

Ordinarily I would be able to contact customer service w/o a problem. The tech was very apologetic, patient and kind.He assessed my problem whileI I operated the scooter and determined it was a battery problem. The moment company communication is back and working, he promised to send me a new battery pack and also send a technician to install.....because I am 90 years old and unable to do it myself. This is all under my warranty!!

The tech also gave me his direct phone number at the end of our conversation.I am impressed!! Will update again when the promise is actually fulfilled.

Original review posted by user Jun 08, 2020
I purchased a Drive Medical Compact Travel Power Scooter 4- wheel, Extended Battery on 11/27/19 from Amazon.com. The first scooter arrived with a broken battery cover. The entire scooter was returned to Amazon and another new scooter was shipped to me. The battery no longer holds a charge. I charge it overnight, sometimes 18 to 24 hours. When I turn it on, all lights glow brightly. But within 5 minutes, the lights begin to go out and the scooter begins to lose power. I assume it is a battery issue. * Do I need a new battery? * if so, I believe it would be covered by my warranty.

User's recommendation: The sooter is fine, but the this company has terrible customer support. I have called every phone number I could find to get help w/o success. Their website is no better.

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#1976055 Review #1976055 is a subjective opinion of poster.
Pros
  • Scooter seems to be a good product
Cons
  • Maker
  • Has terrible customer service
  • Drive medical
Preferred solution
Let the company propose a solution

By cycle could not be folded.

They are sending me another peddler. I could not fold the original one.
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#1913139 Review #1913139 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer New Reviewer

Troubleshooting scout scooter

4.0
Not sure. Sometimes will go and sometimes not. Have to coax to go and when it does makes chattering or grinding noise. Motor? Electric brake? Controller?
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#1804976 Review #1804976 is a subjective opinion of poster.
Location
Orlando, Florida

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Verified Reviewer New Reviewer

Phoenix hd 3 if you want to use scooter for outings IE Disney amusement parks zoo or anything like that don't get this scooter add states15 mile range I can't get 2 miles. Old pride gogo went2 2 days

1.7