Rating: 1 Star Clear all filters (18 of 68 reviews match)
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Drive Medical - Wheels issues

1.0
Details
Wheels, bearings broke. Item received late March 2019, gently used. Photos will not upload. 304-622-1195
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Review
#1662652 Review #1662652 is a subjective opinion of poster.
Pros
  • Never will buy drive medical
Cons
  • Defective mechanical parts
Reason of review
Damaged or defective
Loss
$180
Preferred solution
Repair options or replacement
Tags
  • Bad Customer Support

Drive Medical in Atlanta, Georgia - Can't get any help with a guaranteed product

1.4
Details
My rollator just a year and half old the welding broke. Life time warranty. Cannot talk to anyone in customer service. Order a new one and missing a screw cap on the back strap adjustment. Didn't notice an. It caused me to injure my arm. The money I spent has been hardest because I am on a limited income. Very unhappy Glenda Farmer
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Review
#1657588 Review #1657588 is a subjective opinion of poster.
Pros
  • Great ideas
Cons
  • Poor quality product
Reason of review
Damaged or defective
Loss
$239
Preferred solution
Full refund
Tags
  • Bad Customer Support

Drive Medical - Worst experience ever

1.4
Details
Bought the top of the line carbon fiber rollator and that’s when the problems began. I had to replace wheel bearings due to the front wheel coming unbolted. Took it to the local dealer and he went to bat trying to get the part replaced at Drives expense. They fought it for over a week with no response from Drive. I tried from a customers point of view with zero luck. These folks are masters at using an auto attendant and voice mail to avoid direct customer contact. I would suggest if buying a rollator you exhaust all other sources before turning to Drive.
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Review
#1655636 Review #1655636 is a subjective opinion of poster.
Pros
  • Great ideas
Cons
  • Horrible product
Reason of review
Bad quality
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Support
  • Drive Walker
  • Online Buy
1.0
Details

Update by user Jul 12

No one ever returned my call nor my emails/ phone number for Cust service was a run around going from one to another! I did not have a good experience

Original review posted by user Jun 12

Said no messages can be taken for this mailbox?
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Review
#1557055 Review #1557055 is a subjective opinion of poster.

Drive Medical in Salt Lake City, Utah - New wheelchair broke

1.0
Details
Put new wheelchair in car trunk, & when took it out would not unfold, except with`out using a lot of force. Even @ that it would not unfold flat. I got the silver sport 2, because it was supposedly more heavy duty then my drive blue streak, that had the same thing happen to it. I contacted spin life who I bought it through, and they said they'd call me back after they contacted drive, but they never called back. JoAnn
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Review
#1545598 Review #1545598 is a subjective opinion of poster.
Cons
  • Poor quality product
  • Terrible customer service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Support
  • Drive Si8Lver Sport 2

Drive Medical in Naples, Florida - Wheelchair needs to be fixed

1.0
Details
Right hand brake assembly does not work very loose cannot be tightened chair is a cruiser lll
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Review
#1500631 Review #1500631 is a subjective opinion of poster.
1.1
Details
Drive walker model number hx59jp product code 10257rd-1 bar code 2f1812500123 needs to be redesigned. it does not fold up small enough to fit In my car, it should have a soft basket not a hard one, it should have a full soft back rest not a roll bar, the seat is not...
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Review
#1471231 Review #1471231 is a subjective opinion of poster.
Pros
  • Never will buy drive medical
Cons
  • Irresponsible
  • Product itself
  • Terrible customer service
Reason of review
Bad quality
Loss
$20
Preferred solution
tell Drive to go back to the drawing board and redesign it and make a better product
Tags
  • Drive manufacturing mistakes
  • Drive Walker
1.4
Details
I ordered via walmart on 25 Nov for this Drive Medical Folding Exercise Peddler with Electronic Display Sku: 6000194059425. And instead of sending the item to me, Drive Medical sent it to Walmart and Walmart never sent it. I called up Drive medical customer support and...
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Review
#975062 Review #975062 is a subjective opinion of poster.
Cons
  • No coordination of orders
  • Bad logistics
  • Terrible customer service
Reason of review
Order processing issue
Loss
$74
Tags
  • Bad Customer Support
  • Exercise Peddler
  • Online Buy
1.3
Details
DO NOT BUY Drive Medical's Voyager Pro Nebulizer. First, it is very difficult to assemble. Its parts do not fit together well and once in place, they are extremely difficult to remove for cleaning. To clean it, you are required to be extremely careful not to get liquid...
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Review
#905470 Review #905470 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Resolved
1.3
Details
Drive Medical - Stained Bedside Assist Rail
Drive Medical - Stained Bedside Assist Rail

Update by user Aug 20, 2016

This has ended well. It was a lot of work but, thanks to eBay stepping in, I got a full refund for the item and the shipping.

I have no doubt that Drive Medical would NOT have provided a refund if it had not been for eBay stepping in. So, thanks to eBay - felling more...

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Review
#891318 Review #891318 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$99
Preferred solution
Full refund