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Insolent customer service department. Difficulty replacing defective parts on medical bed. Contractor that installs bed is not paid for labor to remove defective parts. Customer service tries to deny service claims they can only talk with distributor. They won't pay...
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Anonymous
Anonymous

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 0946. We look forward to...

Anonymous
Anonymous

These comments about the run around are so so true! The plastic motor on the full electric hospital bed had broken 3 times in 2015. One time it only lasted 2 wks!

1.0
I didn't like
  • Bad design and not safe
  • Defective mechanical parts
  • Worst customer service and care
#679393
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Drive Medical - Chair Review from Opelousas, Louisiana
Drive Medical - Chair Review from Opelousas, Louisiana
Drive Medical - Chair Review from Opelousas, Louisiana
Drive Medical - Chair Review from Opelousas, Louisiana
My mother fell from this chair times and injured her back and hit her head. I fell too while trying to catch her along with another family member.
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Anonymous
Anonymous

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 0946. We look forward to...

#673133
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The controller charger indicator lights up left to right and then goes off. No power at all. There is no way to contact drive medical from the information in the owners manual. Just registration and warranty information. Guess we'll take it back to the store and...
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Anonymous
Anonymous

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 0946. We look forward to...

Anonymous
Anonymous

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 0946. We look forward to...

1.0
I didn't like
  • Bad design and not safe
#660374
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My husband was thrilled with his walker till the front wheel broke off. The company sent the wrong wheel and by the time it was straightened out, we were over the 90 day warranty. Then the brake broke off. We bought another one while my local medical supply was fixing...
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Anonymous
Anonymous

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 0946. We look forward to...

Anonymous
Anonymous

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 0946. We look forward to...

I didn't like
  • Bad design and not safe
#656579
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DRIVE EQUIPMENT IS GARBAGE,UNLESS YOUR 80 YRS OLD AND WAITING TO DIE IN A NURSING HOME,THEIR STUFF DON'T LAST! MY STEEL WALKER WHICH IS RATED FOR 350LBS(I'M 180LBS) BROKE AFTER 6 MONTHS BECAUSE THE STEEL TUBES ARE PAPER THIN AND THE WELDS JUST RIPPED OUT! MY WHEEL...
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1.0
I didn't like
  • Sucks
#652115
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This Cirrus plus is with me and i wanted an expert reply in my case of flashing code light Three red & one Yellow, but since its my only wheelchair this is almost new. & I am mailing Drive website mail address, but there is no reply and help. they are phetic in...
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Anonymous
Anonymous

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 0946. We look forward to...

I liked
  • Never for american products
  • Never will buy drive medical
I didn't like
  • Worst design and badly priced
  • Worst customer service and care
#603913
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A provider in this city and I have tried to communicate with DRIVE Engineers and Legal Dept the problem that I had with The Duet Rollator Transport Chair. I was tossed from the chair and needed attention to what was happening. (Dangerous) After getting no satisfaction...
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Anonymous
Marita L

Three weeks ago, i was sitting in a Drive rollator, bent forward just alittle, and it dumped me to the floor. I went down on my toes as my feet had been on the footbar. Brok...

Anonymous
Anonymous

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 0946. We look forward to...

I liked
  • Three-wheel rollator
I didn't like
  • Not safe --attitude about it
#596734
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Refund Review

I bought a piece from this company to fix my drive rotator. It did not fit I sent it back .I have received no refund. I have been told their records say I received a refund. I assure you I did not. Someone fix this.
#528943
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Electric scooter delivered on time, worked fine fine for about a week. Forward button quit working at times, then would not turn off, scooter kept running. After several conservations with Drive Medical and BJ's Wholesale, they were to issue a return order. Next day...
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#488405
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I received a pair of crutches from the urgent care office for a strained ankle. While walking ( crunching ) the crutch tips failed due to a missing washer. My crutched collapsed and I now have a torn Achilles' tendon. I called to complain and was only offered...
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Anonymous
Anonymous

Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company @ 877 224 0946. We look forward to...

Anonymous
Anonymous

Sorry to hear that. I would have hoped after I called to tell them their mistake they would implement some robust manufacturing otherwise the part is garenteed to fail shortl...

#429145
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