Show reviews that mention
drive chair customer service customer service knee walker scooter rollator replacement walker
Filter review

Order cancelled

Received a tracking # today from UPS and my order was cancelled last week. Lowe’s called you and verified the cancellation??? Call at 817-888-****.
View full review
ID
#1656168 Review #1656168 is a subjective opinion of poster.
Location
Rochester, Michigan
Product
Drive Medical Mobility Scooter
Reason of review
Poor customer service

Worst experience ever

Bought the top of the line carbon fiber rollator and that’s when the problems began. I had to replace wheel bearings due to the front wheel coming unbolted. Took it to the local dealer and he went to bat trying to get the part replaced at Drives expense. They fought it for over a week with no response from Drive. I tried from a customers point of view with zero luck. These folks are masters at using an auto attendant and voice mail to avoid direct customer contact. I would suggest if buying a rollator you exhaust all other sources before turning to Drive.
View full review
ID
#1655636 Review #1655636 is a subjective opinion of poster.
Pros
  • Great ideas
Cons
  • Horrible product
Reason of review
Bad quality
Loss
$600
Preferred solution
Let the company propose a solution

Screws fell out ofDrive Medical Super Light, Folding Transport Chair with Carry Bag, Blue

I was pushing my 94 year old mother in the folding transport chair and the chair began collapsing. The screws had fallen out and arm that screws to the back legs was hanging down and now supporting the chair. The plastic washers were also off. Can you send replacement screws, nuts and washers for both sides.
View full review
ID
#1622265 Review #1622265 is a subjective opinion of poster.
Location
Sandwich, Massachusetts
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

i orderd a roller walker on july 10 and it was suppose to be deliverd july 22..still didnt receive it

i ordered a bariatric roller walker on july 10 and it stated it would be delivered on july 22...ordered off walmart.com and still never received it..called walmart customer service and they tried calling drive medical as i did several attempts with no answer ...........................email is pigletville02@***.net if you can contact me via email or phone no provided as to what is going on...thank you
View full review
ID
#1598254 Review #1598254 is a subjective opinion of poster.

Customer avoidance

You cannot imagine how your rude avoidance of direct conversation with customers is affecting your business. You do not appear to be an American company. I will check it out.
View full review
ID
#1573893 Review #1573893 is a subjective opinion of poster.
Location
Inglewood, California

Bed rails For drive hospital bed

How much for the bed rails for the drive hospital bed
View full review
ID
#1567744 Review #1567744 is a subjective opinion of poster.
Location
Miami, Florida

Fraud

odyssey gt disability scooters there junk. fuolets info claim 2year waratey come find out 14 mouths discontnud goes 22 miles there claim goes only 3-4 miles seems to over heat even in cool weather june 2019 about15 day batteries nut new with unit dearler change out want was on hand the company I beleve now there`s acomputer board fuses faled to blowout causing 800.00- 1`000.00 new computer bourd the compony seem to know there cuod or would be other matres or the old one`s would remine batteriess 2 a crack 300.00 a time about 1,000.00 battery in 2years dealer under are parts changer not truble shoter Oswald`s good people. help. but give fults mileading info problems with my scooter or yours odyssey gt under trained tech1s neguguse of on line training not trained in reading batties code or new battery1s time of sale or after 2 years at stores or fattery do nut buy eney thing discontinud this unit has nade same itus from the start componey defruding people of disability. here I come news us attorney genrale
View full review
1 comment
#1767263

He is right.

ID
#1563224 Review #1563224 is a subjective opinion of poster.

Wheelchair broke after 10 uses

We use the chair for my wife ocassionally and went on an uneven surface the front wheel and fork bent right over and she almost went head 1st on the pavement. Very unsafe. Called customer service and she said that part was a wear item and covered 60 days.... all i can say is wow. Way to take care of the diabled. Wont use the company again.
View full review
ID
#1561710 Review #1561710 is a subjective opinion of poster.
Location
North Hempstead, New York
Product
Drive Medical Chair

Warning

Update by user Jul 12, 2019

No one ever returned my call nor my emails/ phone number for Cust service was a run around going from one to another! I did not have a good experience

Original review posted by user Jun 12, 2019
Said no messages can be taken for this mailbox?
View full review
ID
#1557055 Review #1557055 is a subjective opinion of poster.
Product
Drive Medical Walker

Trouble registering my scooter online. Called customer service. Couldn't get a person to answer

Trying to register my scooter so I can purchase attachments. Tried website kept getting server error. Called customer service literally got NO customer swrvice. Cant get anyone to answef
View full review
ID
#1555263 Review #1555263 is a subjective opinion of poster.
Product
Drive Medical Mobility Scooter

I need my home hospital bed serviced.

The air mattress is not blowing up
View full review
ID
#1545784 Review #1545784 is a subjective opinion of poster.
Product
Drive Medical Mattress
Reason of review
Damaged or defective

New wheelchair broke

Put new wheelchair in car trunk, & when took it out would not unfold, except with`out using a lot of force. Even @ that it would not unfold flat. I got the silver sport 2, because it was supposedly more heavy duty then my drive blue streak, that had the same thing happen to it. I contacted spin life who I bought it through, and they said they'd call me back after they contacted drive, but they never called back. JoAnn
View full review
ID
#1545598 Review #1545598 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Product
Drive Medical Chair
Cons
  • Terrible customer service
  • Poor quality product
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Seeking service for transportation chair

I have a chair that needs repai
View full review
ID
#1535162 Review #1535162 is a subjective opinion of poster.
Location
Columbus, Ohio
Product
Drive Medical Chair
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Broken scooter

Passing over threshold of door, scooter knocked off and could not be restarted
View full review
ID
#1533362 Review #1533362 is a subjective opinion of poster.
Location
Cocoa, Florida
Product
Drive Medical Mobility Scooter
Reason of review
Bad quality

Bath stool

i purchased the bath step stool n i do not like it it is to high for me i cannot take it back for a refund because i got it at shopko n they are going out of business can i get my money back from you nancy schoeffling@***.com
View full review
ID
#1530889 Review #1530889 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$33
Preferred solution
Full refund