Cincinnati, Ohio
Not resolved
0 comments

My wife owned a New Drive RTL 12606 Shower Chair for about one month when the area where a leg plugs into, broke a part. She is well under the weight limit of the chair which is 300 LBS.

(She is 170 LBS) We returned the chair to the retailer to exchange for an exact replacement only to have the replacement break in the same exact place. This time it happened after only about one week. The chair actually gave away without warning causing her to fall in the shower. She hit her face on the floor and is now feeling some pain in her neck that she was not feeling before.

To error on the side of caution, we returned it once again to the retailer for a refund.

She proceeded to send an email the the Drive Company and is still waiting on a response. ( Drive Company, if you are monitoring this, we want to hear from you.)

Email: rbright677@aol.com

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

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